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5.1 update not on KACE.com -?

I just checked under downloads and the 5.1 upgrade packages are no longer offered. Anyone else seeing this?

Do you know if there are any major issues with the new 5.1?

We did upgrade to 5.1 and I've seen a few quirky things but I've not reported them yet. We're still gathering data and testing.

Dave

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Answers (5)

Posted by: dtuttle 11 years ago
Purple Belt
0
I am on it, I haven't had issues with the server release.
Posted by: GillySpy 11 years ago
7th Degree Black Belt
0
We have a lot of customers who are not reading the release notes and are "pulling the plug" during the upgrade which is a very bad thing. We are planning on making the installer more "agressive" to minimize the likelihood of this and documenting the installer's behaviour change in the release notes for those customers to be aware of the agressive approach. In the meantime you can obtain the 5.1 upgrade by reading this faq:
http://www.kace.com/support/customer/faq/index.php?action=artikel&cat=1&id=1022&artlang=en

Essentially "more agressive" means that we are going to truncate the agent logs history on the upgrade which will speed up the slowest step where the plug is being pulled. For customers who want to preserve their agent logs and possibly endure a long upgrade please contact support.
Posted by: diverdaveman1 11 years ago
Purple Belt
0
Thanks for the explanation.

Also, I've noticed that all my clients that upgraded to 5.1 had their client re-inventoried and now the asset-history is full of entries. Mostly windows updates, security patches, etc. This really screwed up our reports that show what installations occurred the day before.

thanks again,
Dave
Posted by: airwolf 11 years ago
Red Belt
0
ORIGINAL: GillySpy

We have a lot of customers who are not reading the release notes and are "pulling the plug" during the upgrade which is a very bad thing.



Wow. Patience is a virtue. [;)]

I've got to say that it's bad practice to pull the plug on ANYTHING during an upgrade. To anyone thinking of unplugging a server during a software upgrade: if it seems like it's hung, call support!
Posted by: MikePace 11 years ago
Senior Yellow Belt
0
I wish this notification would have been posted on the Kace.com support portal somewhere (maybe I missed it?).

Anyway, I find it interesting that people are pulling the plug mid-update despite all of the gratuitous warnings not to do so in the release notes.
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