Silent Uninstall of Crystal Reports 2013 and other versions...

Their documentation talks about building a response file for the uninstall similar to the install response file, but you need the entire payload of the package to do it.  Well, there's a much better way, but undocumented.  In the uninstall keys, there is the "uninstallstring" value, well, that does work.  However,  you need to change the one command from -i to -u.  That is not documented, but I figured it out based on experience.  But, it gets a little trickier.  That -u works for the service packs and updates, and you have to remove those FIRST.  THEN you can remove the base install, which will require a -q -u to make it silent.  Oddly, the SP's so far only need the -u and they are silent.  You may need to test this as I am not sure how consistent this is across various versions, but the uninstall strings are basically the same, so I suspect it's consistent.  That way, you can easily remove previous installs before running an upgrade in one script and need only the new payload files.

For Example:

2013 Service Pack 6 removal
C:\Program Files (x86)\SAP BusinessObjects\setup.exe -u product.cr.patch-

then run 2013 SP4 base install removal
C:\Program Files (x86)\SAP BusinessObjects\setup.exe -q -u product.crystalreports-4.0-core-32


  • Okay. Thanks! - KarolMep 3 years ago
  • Can this also be used for Business Objects 4.1 SP9 with Fix Pack 13. - Nonothing 2 years ago
  • I did Business Objects 4.2 last, it was intelligent enough to run over the top (Auto-uninstall) of the previous version without needing to force an uninstall. You will need to build that response.ini file though for the installation. - oleinwi 2 years ago
  • So you can also use the -u or -q -u with the BO uninstall? I have my response files for the installs. - Nonothing 2 years ago
  • Not sure, I didn't need to use the uninstaller, BO usually just runs over the top of the previous one. I would try those if you must run the uninstall string. - oleinwi 2 years ago
  • ok, we are going from BO 4.1 SP9 with Fix Pack 13 to 4.2 SP7 - Nonothing 2 years ago
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