/build/static/layout/Breadcrumb_cap_w.png

"Please Reply above this line" on email notifications

The text "-+-+- Please reply above this line to add a comment -+-+-" is appended to all the notification
emaily by default.

> Skip "Please reply above this line" from the email notificiations
UPDATE KBSYS.SETTINGS SET VALUE ='' WHERE NAME='HD_REPLY_DELIMETER'

> Update the Delimeter characters used with "Please reply above this line" on email notifications
UPDATE KBSYS.SETTINGS SET VALUE ='--######--' WHERE NAME='HD_REPLY_DELIMETER'


Posted 7 years ago 2537 views

Comments

  • Hello, could you please proved the custom ticket rule query's you used? We are trying to get rid of this line in my company's emails before we go live with the K1000, but no matter what I do the value doesn't get updated (no errors either). - sjrvt 7 years ago
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