K1000: Updating Agent Software

PROBLEM: Kace fails provisioning your client with the newest Agent budle

REASON: You cannot provision an already provisioned client. 

RESOLUTION: You must use the upgrade feature of the KACE Agent. 


First we need to make sure you have the latest agent version loaded on your appliance.

Go to K1000 Settings --> Server Maintenance --> Currently Downloaded Agent Bundle Version:
Check for the current version number.

If it doesnt then download and load the newest agent bundle at https://www.kace.com/support/Customer/downloads

Once this is verified then proceed to check the settings below:

Settings --> K1000 Agent --> Agent Updates from KACE

Make sure the boxes for
Update Broken Agents:
are both checked and then you will need to either check Deploy to all machines or deploy to certain labels.

This will automatically upgrade the agents as they check in.


  • Wow thanks that is super useful hope it repairs my agent on my machines as they are having trouble checking in. How long should I leave this enabled? - advkace 8 years ago
  • I see no need to turn it off. - jdornan 8 years ago
  • Thank you! - advkace 8 years ago
  • When you update the agent bundle, do the agent files get copied out to replication shares? I want to prevent my remote machines from pulling the agent files over the WAN. - toucan911 8 years ago
    • Yes. As long as the agent on your replication share host are up to date, and the replication share is synced, the update will come from the replication share. - wafflesmcduff 6 years ago
  • Thanks for the useful info. This will certainly be put to use. - GeekSoldier 8 years ago
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