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K1000: Updating Agent Software

PROBLEM: Kace fails provisioning your client with the newest Agent budle

REASON: You cannot provision an already provisioned client. 

RESOLUTION: You must use the upgrade feature of the KACE Agent. 

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First we need to make sure you have the latest agent version loaded on your appliance.

Go to K1000 Settings --> Server Maintenance --> Currently Downloaded Agent Bundle Version:
Check for the current version number.

If it doesnt then download and load the newest agent bundle at https://www.kace.com/support/Customer/downloads

Once this is verified then proceed to check the settings below:

Settings --> K1000 Agent --> Agent Updates from KACE

Make sure the boxes for
Enabled:
Update Broken Agents:
are both checked and then you will need to either check Deploy to all machines or deploy to certain labels.

This will automatically upgrade the agents as they check in.


Comments

  • Wow thanks that is super useful hope it repairs my agent on my machines as they are having trouble checking in. How long should I leave this enabled? - advkace 7 years ago
  • I see no need to turn it off. - jdornan 7 years ago
  • Thank you! - advkace 7 years ago
  • When you update the agent bundle, do the agent files get copied out to replication shares? I want to prevent my remote machines from pulling the agent files over the WAN. - toucan911 7 years ago
    • Yes. As long as the agent on your replication share host are up to date, and the replication share is synced, the update will come from the replication share. - wafflesmcduff 5 years ago
  • Thanks for the useful info. This will certainly be put to use. - GeekSoldier 7 years ago
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