Join the new KACE Service Desk Virtual User Group

KACE Service Desk Virtual User Group

Are you a Service Desk User? If you are interested in joining a KACE Service Desk Virtual User Group - for and by KACE SMA users - let us know by dropping us a quick email here: KACEServiceDesk@quest.com. If there is enough interest in forming this group, you will be contacted with the details soon. Thanks in advance for your interest!


  • My name is Greg Vega from York College CUNY. We are planning a migration of Kace from the appliance to the virtual environment. If this group is about the VM please add me to the list. - gvega 3 years ago
    • Hi Greg. We just performed that migration a couple months ago. It was pretty painless, except our appliance was so old it didn't have the ORG field filled, making Uploaded Files on Devices to be inaccessible. Support helped resolve that quickly. - JonHall 3 years ago
  • Hi Greg - Thanks for reaching out, sir! This group is specifically for folks who use the KACE SMA Service Desk. It is a "Virtual User Group" in the sense that we aren't meeting at a physical location. Note that we also have the KACE Education Virtual User Group for K-12 and Higher Ed users of KACE SMA, SDA , and MDM as well. You are welcome to join either/or. I do not expect that we will specifically address migrations from physical to virtual appliances in those group meetings, but I think if you posed a question to the greater ITNinja group, you would get some tips and tricks from other Ninjas who have made the change in the past. - KenG 3 years ago
  • https://www.itninja.com/question
    That is the link for general questions. - KenG 3 years ago
  • The survey has been sent to everyone who expressed interest via the email link. We are looking forward to our first virtual meeting after we get a good idea of what you most want. If you want to be a presenter - anything from a ten minute "tips and tricks" to a full blown webinar, let us know. Your peers want to know how you make things easier/better. - KenG 3 years ago
  • Not sure if this formed but I would be interested. We are using the Kace service desk - Ayoung 3 years ago
  • The first webinar is scheduled for March 12th. Register now! https://www.quest.com/event/getting-the-most-from-kace-sma-service-desk8137772/ - KenG 3 years ago
  • Miss the webinar? Listen to the recording now: https://joinquest.webex.com/joinquest/lsr.php?RCID=e3bb0ca42eade565f619ac767ee8fada - KenG 3 years ago
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