The K1000 Management Appliance is designed to receive email from a POP3 email server. If you do not use a POP3 email server, you can use the built-in SMTP server to accept incoming email messages from your internal email server.
However, setting up the K1000 to work with a POP3 server is much easier than using the built-in SMTP server. This guide will walk you through setting up POP3 and a separate document will exist for the latter.
To Connect to a POP3 Server:
• Go to “Settings > Network Settings” and toward the bottom of the page you will find a check box to “Enable Service Desk POP3 Server”. Check and select “Save” at the bottom.
• Since this is a network setting, the Kace Appliance will need to reboot.
• After the Kace appliance has rebooted, you will now see additional fields in the helpdesk queue to enter a POP3 user account name and password.
• Go to “Service Desk > Configuration > Queues > K1000 Service Desk” and under Queue Detail you will find POP3 User/Password:
• Enter your POP3 info appropriately
• Please NOTE: If the helpdesk queue settings option “Accept email from unknown users:” is NOT checked, no ticket will be created if the submitter email address is not listed in the users DB.
As an alternative, another option would be to create a fictitious Google/Gmail Account, i.e., firstname.lastname@example.org since gmail supports POP3. The settings for Gmail would be:
• POP3 Server Name = pop.gmail.com
• User Name = Your Full Gmail Address
• Password = GMAIL Password
• Gmail POP3 Port = 995
• Gmail POP SSL = yes