Adding Your Company Logo to K1000 Appliance Screens and Popups

Companies that use the Dell KACE appliance frequently ask if they can insert their corporate logo into the help desk and other user facing areas of the appliance. This can be done quickly and easily. In this guide, you will learn how to replace the standard Dell KACE logo with your own in the User Portal, the Client alert screen and in reports. 

There are a few basic requirements for images. The User Portal and Report can use .bmp, .gif, .jpg, and .png file types. The Agent Alert image can only be .bmp. Additionally, there are size restrictions for each area. 

User Portal

224x50 is the standard size.

104x50 is shorter and doesn't clip the blue highlight around the 'Log Out' link.

300x75 is about as big as you can get without affecting the layout. 


The report image dimensions are 120x32, this is specified in the auto-generated xml layout. You can adjust the report xml if you needed a different layout size. 

Agent Alert

KUserAlert uses a built-in image that is 100x38 for the logo. Anything different than that will get resized. The client logo displays on snooze and install progress popups, alerts, and message windows created by scripts. The splash screen logo displayed at boot and login is not currently customizable. 

Once you have your company’s logo sized appropriately for each section, you can add them to the appliance by going to the Settings>General Settings area of the KBox. Browse to the appropriate picture for each line.

Once all images are selected, hit Upload Logos. The update should be instantaneous on User Portal and Reports. The Agent Alert will not update until the next time the system checks in. You can log into the User Portal to see the change.

User Portal

Agent Alert


*Note: The logo for reporting will only show up when the report is run as HTML. Running as CSV or TXT will not display any logo. 

Adding your own logo is an easy way to personalize your KACE appliance, which can reduce user confusion when going to the portal or when getting pop up messages from the appliance. 




  • Thanks! Every time we upgrade it breaks our logo's, having a guide to put them back on is nice! - samzeeco 9 years ago
    • My pleasure! Glad it's helpful. - tekfiend 9 years ago
  • Great update with pictures from the basic article. - KACE_Mary 8 years ago
  • Can someone update this for v.6.0? There is a logo on the front of the regular login page (not the admin) that uses the smaller logo and stretches it out horribly. - AlanSchmid 7 years ago
    • I've updated my logo for 6.0 on the regular login page and I ended up using a logo that was 640x160 in .jpg format, it wasn't stretched like it had been when I used my logo from 5.5. - jwaltersnsm 7 years ago
  • I have upgraded our K1000 to 7.0 and the logo disappeared I uploaded the logo again but it is still not appearing on the User Console, the name change is now User Download, why? - patsy1 5 years ago
    • There's a bug in version 7 that breaks the user console custom image if secure attachments are enabled for the help desk. For now, the fix is to disable secure attachments, but it should be patched in the next release, which is due out mid-April or so. - tekfiend 5 years ago
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