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Blog Posts tagged with servicenow

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Webinar 8/29 10amPT - ServiceNow Incident Management and CI Data Quality

ServiceNow offers the platform and tools for Incident Management where incidents can be created, recorded and processed in an efficient way so as to maintain overall health of the IT infrastructure. The first step towards that is to make sure that the data about the components of the IT infrastructure – the CIs and the CMDB are clean and reliable.

Join experts from Cloud Sherpas and BDNA to learn about:

  • ServiceNow Incident Management best practices
  • How to get the most out of your ServiceNow Incident Management implementation
  • The significance of CI data in the context of Incident Management
  • How to get and maintain clean CI data

 

Speakers:

Jon Reynolds, Director of Global Service and Delivery at Cloud Sherpas

Saranya Babu, Director of Product Marketing at BDNA Corporation       

Register here:

http://info.bdna.com/201308ServiceNowWebinarAugust29_RegistrationLP.html?Source=itninja


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Get Started with ServiceNow Asset Management - Webinar 10/30, 11AM PT

Are you thinking of getting started with ServiceNow Asset Management? Or are using it already to manage your assets? Join Jacob Anderson, ServiceNow veteran and CTO of Crossfuze Solutions for 45 min webinar on Wednesday 10/30, at 11am PT, to hear recommendations and best practices, and to have your questions answered. Register here:

http://info.bdna.com/201310SNowAssetManagementWebinar30Oct_RegistrationLP.html?source=itnin

 

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Wanted - Test Customers - ServiceNow Integration with KACE SMA

Here at Indigo Mountain we've been at it again!!    

            

Working on the basis that KACE Servicedesk offering is at best functional, some organisations need a Servicedesk that is function rich and highly configurable. Nothing wrong with that, but KACE, whilst it is not the best at providing a Servicedesk is outstanding at all facets of Endpoint Management, so why would you consider losing that great functionality to gain great Servicedesk, when you could have the best of both worlds?

We have created an integration appliance that takes the Inventory and Asset records, managed within your KACE environment and replicates them as Configuration Items within your ServiceNow environment, so they can be associated with tickets, calls and service records.


The integration runs on a schedule and when run, creates and updates your CI records in ServiceNow, including Hardware and Software details thus giving you the best of both worlds.


The integration appliance is a small ubuntu VM, that has a simple to use UI, so the integration can be installed and tested in minutes.


So are you a KACE and Servicenow customer that would like this level of integration? If so we would love to make our solution available to you to test and provide us with feedback.

To get involved just contact us here to get started.

Also don't forget to check out our other KACE Aligned solutions

KACE System Deployment Appliance Benchmark Survey

BarKode Scanner for KACE

DASHboard for KACE



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Import your KACE Devices to ServiceNow - Setup Video

Check out our short video that walks you though the steps of our KACE/ServiceNow integration, showing how we can help you import your Inventory information into ServiceNow to create not only basic CI records but also infoprmation that is useful to your service desk such as installed software and linked user information. Now you can have the best of both worlds, Worldclass Unified Endpoint Management and Worldclass Service Management!!


ServiceNow/ KACE integration appliance

For more Information click here or download a demo appliance here


Other Indigo Mountain Products and Services

BarKode for KACE - Enabling effective Asset Management Best Practice

For more information about BarKode click here or download a demo appliance here


DASHboard for KACE - Your Metrics, Your Way, Your DASHboard

For more information about DASHboard  click here


KACE Benchmark Survey

For the SMA version click here, for the SD Version click here


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Import your KACE Devices to ServiceNow - See our Integration in Action!

Check out our short video that walks you though the steps of our KACE/ServiceNow integration, showing how we can help you import your Inventory information into ServiceNow to create not only basic CI records but also information that is useful to your service desk such as installed software and linked user information.


Now you can have the best of both worlds, Worldclass Unified Endpoint Management and Worldclass Service Management!!


ServiceNow/ KACE integration appliance

For more Information click here or download a demo appliance here


Other Indigo Mountain Products and Services

BarKode for KACE - Enabling effective Asset Management Best Practice

For more information about BarKode click here or download a demo appliance here


DASHboard for KACE - Your Metrics, Your Way, Your DASHboard

For more information about DASHboard  click here


KACE Benchmark Survey

For the SMA version click here, for the SD Version click here


Be the first to comment
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