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Visit us at Educause to learn how you can reduce the time spent on reimaging projects by 60%

Visit us at Educause to learn how you can reduce the time spent on reimaging projects by 60%

Aoife O'Driscoll | October 22, 2018

It’s time once again for Educause, which is taking place in October 31 – November 1, 2018, at the Colorado Convention Center in Denver  Our team of experts will be there to talk through some of the endpoint management challenges you’re facing in the education sector. 

Join us in booth #131 to learn how only with Quest unified endpoint management (UEM) solutions can you see, move and protect your growing endpoint environment, so you can:

  • Gain visibility into your network with automated discovery and inventory 
  • Safeguard your network with up-to-date patching and vulnerability scanning
  • Streamline your move to Microsoft Windows 10, and simplify your summer reimaging projects with zero-touch OS deployment

Become an IT Ninja with KACE

Speaking of IT challenges. While you’re at Educause, don’t miss your chance to get acquainted with Nick the IT Ninja.  Find out how KACE can help you master the endpoint management challenges that many educational institutions struggle with, including:

Endpoint visibility – With Bring Your Own Device (BYOD) and Internet of Things (IoT), getting a line of sight into what endpoints are on your network from servers to Windows-based computers, Mac-based computers, Chromebooks, mobile devices and a wide array of connected, non-compute devices, is a challenge.

Endpoint security – For every device that connects to your network, there is likely someone out there trying to exploit that connection to access your institution’s data via malware, ransomware and other methods.

Summer reimaging projects – Aside from migrating to Windows 10, most schools need to reimage their endpoints every summer to get ready for new students arriving for the next school year, which is costing you valuable time and resources.

Check out the Nick the IT Ninja video to get a sneak preview on how you can become an IT Ninja with KACE.

 Come to the stand and take a pic with Nick to get your limited edition Nick the IT Ninja T-shirt. You can also get your hands on some bouncy balls and other cool Quest swag.  

Hands-on demonstrations

You will also have a chance to speak with KACE product experts and address any challenges that you are facing around endpoint management, as well as get an in-depth view of how KACE can help you address these issues and save you time.

Promotional Pricing

We understand that time, resource and budget is precious. To help with challenging budgets, we have a special pricing promotion to help you address endpoint challenges that’ll give you room to grow as your educational institution’s headcount increases, regardless of whether you need 5,000 or 15,000 licenses — the license cost remains the same.

Our KACE EDU special pricing includes the following products:

KACE Systems Management Appliance (SMA) automates complex administrative tasks, making it possible for you to inventory all hardware and software, patch mission-critical applications and OS, reduce the risk of breach, and assure software license compliance.

KACE Systems Deployment Appliance (SDA) makes it possible to quickly and easily automate large-scale system deployments while simplifying migrations of multiple operating systems.

Looking forward to seeing there!!!

To register for more information, or talk to a Quest sales representative, click on the link below :

Learn More

Be the first to comment

Visit us at Educause to learn how you can reduce the time spent on reimaging projects by 60%

Visit us at Educause to learn how you can reduce the time spent on reimaging projects by 60%

Aoife O'Driscoll | October 22, 2018

It’s time once again for Educause, which is taking place in October 31 – November 1, 2018, at the Colorado Convention Center in Denver  Our team of experts will be there to talk through some of the endpoint management challenges you’re facing in the education sector. 

Join us in booth #131 to learn how only with Quest unified endpoint management (UEM) solutions can you see, move and protect your growing endpoint environment, so you can:

  • Gain visibility into your network with automated discovery and inventory 
  • Safeguard your network with up-to-date patching and vulnerability scanning
  • Streamline your move to Microsoft Windows 10, and simplify your summer reimaging projects with zero-touch OS deployment

Become an IT Ninja with KACE

Speaking of IT challenges. While you’re at Educause, don’t miss your chance to get acquainted with Nick the IT Ninja.  Find out how KACE can help you master the endpoint management challenges that many educational institutions struggle with, including:

Endpoint visibility – With Bring Your Own Device (BYOD) and Internet of Things (IoT), getting a line of sight into what endpoints are on your network from servers to Windows-based computers, Mac-based computers, Chromebooks, mobile devices and a wide array of connected, non-compute devices, is a challenge.

Endpoint security – For every device that connects to your network, there is likely someone out there trying to exploit that connection to access your institution’s data via malware, ransomware and other methods.

Summer reimaging projects – Aside from migrating to Windows 10, most schools need to reimage their endpoints every summer to get ready for new students arriving for the next school year, which is costing you valuable time and resources.

Check out the Nick the IT Ninja video to get a sneak preview on how you can become an IT Ninja with KACE.

 Come to the stand and take a pic with Nick to get your limited edition Nick the IT Ninja T-shirt. You can also get your hands on some bouncy balls and other cool Quest swag.  

Hands-on demonstrations

You will also have a chance to speak with KACE product experts and address any challenges that you are facing around endpoint management, as well as get an in-depth view of how KACE can help you address these issues and save you time.

Promotional Pricing

We understand that time, resource and budget is precious. To help with challenging budgets, we have a special pricing promotion to help you address endpoint challenges that’ll give you room to grow as your educational institution’s headcount increases, regardless of whether you need 5,000 or 15,000 licenses — the license cost remains the same.

Our KACE EDU special pricing includes the following products:

KACE Systems Management Appliance (SMA) automates complex administrative tasks, making it possible for you to inventory all hardware and software, patch mission-critical applications and OS, reduce the risk of breach, and assure software license compliance.

KACE Systems Deployment Appliance (SDA) makes it possible to quickly and easily automate large-scale system deployments while simplifying migrations of multiple operating systems.

Looking forward to seeing there!!!

To register for more information, or talk to a Quest sales representative, click on the link below :

Learn More

Be the first to comment

SDA Imaging Best Practices - SDA 6.x

THE PDF Version of this article can be found here:  SDA System Image Best Practices


Introduction

The purpose of this document is to describe best practices in the creation and deployment of Microsoft Windows System Images with the Quest KACE SDA.  This document applies to SDA deployments version 6.0 and higher.

 

Overview

When Windows images are created, one of the roadblocks we have to deal with is the move towards the UEFI architecture. This introduces a level of complexity into creating images that can function in the legacy BIOS mode as well as the new UEFI standard.   Administrators must understand partitioning and how all of the partitions relate to image capture and deployment within the KACE SDA.  With a good understanding of partitions and the architectures, we can limit the number of images that need to be created and still provide full functionality with legacy and UEFI architecture.

 

Pre-Requisites

This document makes the following assumptions:

·         Functional KACE SDA version 6.0 or higher

·         Volume license copy of Windows to use for image creation (We will focus on Windows 10 for the purposes of this document)

·         Virtual Machine available with sufficient disk space (must have over 50% free space left when image is ready to capture)

·         Machines to test image deployment

 

  NOTE : With the first release of Windows 10 Build 1809 (October 2018) and the accompanying ADK/Windows PE version, the Windows PE from this build is NOT compatible with the KACE SDA.    All of the KACE Boot Environments (KBE) should be created from the Windows 10 Build 1803 ADK.  KACE Support is aware of the issue and the PE Build from Windows 1809 will be  supported in the 6.1 release.

Creating KBEs

Creation of KACE Boot Environments (KBEs) are necessary to provide a bootable environment from which an image can be deployed.  This is done using the KACE Media Manager tool provided through the SDA interface.  Always download and install the latest version of the Media Manager before creating KBEs.  Media manager will be updated on almost every release of the KACE SDA Appliance.   The Media Manager Utility must be installed on the same computer on which the Windows ADK is installed.

When creating KBEs, the Media Manager tool will extract Windows PE from the locally installed ADK, and it will inject the drivers in the KACE SDA Drivers kbe_windows_xNN (where NN is 86 or 64).

Y8ndFt.png

KBE Drivers

Create the KBE giving it an appropriate name (like architecture, version of PE, date built, etc.).  for more advanced usage, administrators may want to add PowerShell and/or .Net packages to the KBE but for most purposes these are not needed.

AkQBrm.png

KBE Creation

Once the KBE is created, it will appear in the KACE SDA console in the Boot Environments and the Source Media areas.

 

DHCP Setup and Booting to KBEs

In order to force machines that are booted to the network to contact the KACE SDA, there are options in DHCP that must be set.   Refer to setting up these options in the KACE SDA admin guide or the following articles on the KACE Knowledge Base:

Microsoft DHCP: https://support.quest.com/kace-systems-deployment-appliance/kb/217556

Non-Microsoft DHCP:  https://support.quest.com/kace-systems-deployment-appliance/kb/112037  

Once you have setup DHCP, then you can PXE boot client machines (physical or virtual) to test the KBE loading.  If all goes correctly, you will see a boot menu with imaging options.


KfE2h0.png

KACE KBE Boot Menu

 

Now that we have a bootable KBE, the next step is to focus on building and capturing the System Image that will be used for deployment.

Image Creation

When creating your image in the SDA we suggest that we keep the image simple by using only a single partition, and then add partitions if needed during the deployment.  The first step in creating a master image will be to use the KACE SDA to deploy Windows 10 to a VM.  Using a VM we can easily take periodic snapshots that can be used to revert to previous states as we test and refine our images.

 

Scripted Installation

Using KACE Media Manager, upload the Windows media to the SDA Appliance.  Mount the Windows ISO file as a drive letter on your administrator machine and upload the media to the SDA.

 

Note that you cannot upload the ISO directly to the SDA, it MUST be mounted so Media Manger can read and upload the files within the ISO.  You can also copy the contents of the ISO file to a directory on your hard drive and point the Media Manager to the directory with the extracted files.

 

 

Ml18jY.png 

Media Manager Upload


Once the media has been uploaded, the next step is to build a Scripted Installation in the KACE SDA to deploy Windows.  Follow the Scripted installation wizard and answer the installation questions.  When you get to the image deployment detail page, create a basic installation with a single partition.  Using a single partition will allow administrators to create a system image that will function in Legacy (BIOS) mode or UEFI mode.  UEFI mode will require a second boot partition that can be added to the System image deployment. 

 

nzdANF.png

Pre-Installation Task for single partition image

 

 

You may choose to add any Mid-Level or Post-Installation tasks that you need, remembering that anything you add in the scripted installation will be part of your master image.

Next, we need to prepare the VM and deploy the image.  Create a VM that is set in Legacy (BIOS) mode with 4GB of RAM and enough disk space for the image and applications you plan to install.  Make sure you allow for some spare space on the disk so that you can add patches and applications later if needed.

 

yD54fi.png 

BIOS Mode in VMWare Workstation

 

 

Deploy the Scripted Installation to the VM and once finished you should have a single partition image on the VM.  Verify this by looking at Disk Management in the newly deployed VM.

 


Kpmlal.png

Verify Single Partition Image

 

 

Updating the Image

Now that you have a working Windows 10 installation, it is time to run updates.  Patch the system as much as possible.  Put on any applications that are needed in the base image.  There is not any “perfect” method here, every organization is different.  There are apps that you may want in the image (more complex, large installs), and apps that you might want to deploy using Post Install tasks (easy to deploy via command line, updates frequently). 

 

  Organizations may also want to consider removing bloatware that comes with Windows installations before running sysprep.  There are many tools and scripts out there to help with cleanup of a Windows image.  Quest teams have tested a script that works for most people and we have a copy here:


Quest Windows 10 Cleanup Script


This script is provided as a template and is not supported by Quest in any fashion.  Please use this script only if you are comfortable with scripting and understand that Quest will not be held liable for errors or data loss when running this script.  The script does use various methods for removing applications that are easily found on the internet.

 

Preparing the Image for Capture

Once you have finalized the image, it is advisable to take a snapshot of the image in your Virtual Hypervisor.  Shut down the machine and create the snapshot so that when it is time to update the image, you can revert to this clean state. 

 

ZAEXOE.png 

Creation of VM Snapshot (VMWare Workstation)

 

Creating Sysprep Answer File

When your snapshot has completed, boot into the VM and login to the local administrator account.

Quest provides a simple to use tool that will create and run the sysprep commands on your Windows image so that it can be captured by the SDA.  There are links to the Sysprep Creator Tool in the SDA Tools section.

 

6t2FwX.png 


KACE SDA Deployment Workbench – Sysprep Creator Wizard



Install the Sysprep Creator on the VM image and launch the application.  Select the option to create the unattend and executor file.  This option will generate two files, unattend.xml and sysprep_executor_xNN.exe (where xNN is x86 or x64 based on machine architecture). When launched, the sysprep creator wizard will allow you to configure the installation parameters for Windows.  Run through all of the tabs on the top of the screen making sure to put in admin account information and auto logon parameters which will allow image to run KACE post installation tasks during deployment.  A good value to start with for auto-login is 3.




fEm2m4.png


 

Auto Login Parameter in Sysprep Creator Wizard

 

When completed, save the files on the target machine.  As long as the two files are in the same directory, you can run the executor and it will use the unattend file created.

 

ghzLFd.png

Sysprep Creator Files

 

Launch the executor file and it will perform a pre-requisite check on the system to see if there are things that may prevent sysprep from completing successfully.  If there are any issues, allow the tool to fix the issues or you can manually fix the issues.  Once all the checks are successful, you can run sysprep and select the Sysprep Now, and use the shutdown option.

 

1sgwoy.png 

Successful Sysprep Check

 

 


qbUBlP.png

Sysprep Creator - Shutdown Option

 

When sysprep completes, the system is ready to be captured to the SDA. 



Capturing the Image

Boot the Imaging VM to the SDA and select the Capture Image option, selecting the C: drive and naming the image.  Best practice is to capture WIM images as they can be used for multicast deployment and are typically faster to deploy.

 

H935c7.png


Capturing Windows System Image from Single Partition



Setting up Image Deployment

When the image is captured the Installation Plan of the image will be blank.  In order to deploy the image we must create partitions for deployment and add naming tasks and post-installation tasks to the deployment as needed.  Because the image was created from a single partition image, we can deploy this to a Legacy system or UEFI system when using the appropriate partitioning tasks.

The following ITNinja article describes the use of a combination task that will prepare the disk appropriately based on the architecture of the system that is receiving the image.

 

https://www.itninja.com/blog/view/bios-uefi-combined-tasks

 

We will be using two different tasks for the image deployment for partitioning.  This will allow the single image to be installed on either Legacy or UEFI architectures.  Initially we will consider the simplest configurations for each architecture.  Legacy systems will have a single partition, while UEFI systems will have three partitions used for UEFI architecture.

 

The following tasks for creating BIOS and UEFI partitions are INCLUDED in the KACE SDA version 6.1 upgrade.  You should only have to create these tasks if you are currently running a KACE SDA version 6.0.

 - While administrators can name tasks any way they need, in the examples below the tasks are named as follows:

o   The Pre-Install task -  [DISK] Create BIOS/UEFI Partitions

o   The Mid-Level task -  [DISK] Apply BIOS/UEFI Partitions

 

 


 

Pre-Installation task - [DISK] Create BIOS/UEFI Partitions

The following code should be pasted into a Pre-Installation BATCH task.

***  Copying this text from this document will remove the TAB character in line 3.  Edit this by pasting the syntax below into Notepad or other text editor and add <TAB><SPACE> after the = sign, then copy the updated text into the task.


@echo off

wpeutil UpdateBootInfo

for /f "tokens=2* delims=     " %%A in ('reg query HKLM\System\CurrentControlSet\Control /v PEFirmwareType') DO SET FIRMWARE=%%B

echo Firmware Type: %FIRMWARE%

echo Explanation of Firmware Type: (0x1 is BIOS, 0x2 is UEFI)

if %FIRMWARE%==0x1 goto BIOS

if %FIRMWARE%==0x2 goto UEFI

goto END

 

:UEFI

(

ECHO select disk 0

ECHO clean

ECHO convert gpt noerr

ECHO create partition efi size=200

ECHO assign letter=s

ECHO format quick fs=FAT32

ECHO Create partition msr size=128

ECHO create partition primary

ECHO assign letter=c

ECHO format quick fs=NTFS

ECHO exit

)>X:\Windows\System32\UEFI.txt

diskpart /s X:\Windows\System32\UEFI.txt

goto END

 

:BIOS

(

ECHO select disk 0

ECHO clean

ECHO create partition primary

ECHO select partition 1

ECHO assign letter=c

ECHO active

ECHO format quick fs=NTFS

ECHO exit

)>X:\Windows\System32\BIOS.txt

diskpart /s X:\Windows\System32\BIOS.txt

goto END


:END

 


Mid-Level task - [DISK] Apply BIOS/UEFI Partitions

The following code should be pasted into a Mid-Level BATCH task.

***  Copying this text from this document will remove the TAB character in line 3.  Edit this by pasting the syntax below into Notepad or other text editor and add <TAB><SPACE> after the = sign, then copy the updated text into the task.


@echo off

for %%I in (Z W V U S R Q P O N M L K J I H G F E D C) do (

if exist %%I:\BOOT if not exist %%I:\SOURCES\BOOT.WIM set BOOTSYS_DRIVE=%%I:

if exist %%I:\WINDOWS if not exist %%I:\SOURCES\BOOT.WIM set WINDOWS_DRIVE=%%I:

)

wpeutil UpdateBootInfo

for /f "tokens=2* delims=     " %%A in ('reg query HKLM\System\CurrentControlSet\Control /v PEFirmwareType') DO SET FIRMWARE=%%B

 

@echo on

echo Boot Drive: %BOOTSYS_DRIVE%

echo Windows Drive: %WINDOWS_DRIVE%

echo Firmware Type: %FIRMWARE% (0x1 is BIOS, 0x2 is UEFI)

echo Explanation of Firmware Type: (0x1 is BIOS, 0x2 is UEFI)

 

if %FIRMWARE%==0x1 goto BIOS

if %FIRMWARE%==0x2 goto UEFI

goto END

 

:UEFI

bcdboot %WINDOWS_DRIVE%\windows /s s: /f UEFI

bcdedit /store S:\efi\microsoft\boot\bcd /set {bootmgr} device partition=s:

bcdedit /store S:\efi\microsoft\boot\bcd /set {memdiag} device partition=s:

bcdedit /store S:\efi\microsoft\boot\bcd /set {default} device partition=%WINDOWS_DRIVE%

bcdedit /store S:\efi\microsoft\boot\bcd /set {default} osdevice partition=%WINDOWS_DRIVE%

Bcdedit /store S:\efi\microsoft\boot\bcd /set {FWbootmgr} displayorder {Bootmgr} /addfirst

bootsect /nt60 s:

goto END

 

:BIOS

if not defined BOOTSYS_DRIVE (

bcdboot %WINDOWS_DRIVE%\windows /s %WINDOWS_DRIVE%

)

goto END


:END




 

Once those tasks are saved on your SDA the deployment should be able to use these tasks for any deployment of the created image.


Example of Image Deployment using Partitioning Tasks


421ab1.png


This single installation of the System Image will apply the appropriate partitions regardless of the architecture of the system.


Variations on Partitioning

Now that we have a simple image deployment that will work on BIOS or UEFI systems, we might want to have separate partitions for things like data or profile storage.  Using these tasks above as a baseline, we can modify them to create other partitions if needed.  Edit the section as needed, creating the size of the D Partition as required.  Examples below create a 3 GB D: partition.

Example – Creating a D Partition for Legacy and UEFI systems

UEFI Section of Pre-install Script

:UEFI

(

ECHO select disk 0

ECHO clean

ECHO convert gpt noerr

ECHO create partition efi size=200

ECHO assign letter=s

ECHO format quick fs=FAT32

ECHO Create partition msr size=128

ECHO Create partition primary size=3000

ECHO assign letter=D

ECHO format quick fs=NTFS label="Data"

ECHO create partition primary

ECHO assign letter=c

ECHO format quick fs=NTFS label="Windows"

ECHO exit

)>X:\Windows\System32\UEFI.txt

diskpart /s X:\Windows\System32\UEFI.txt

goto END


BIOS Section of Pre-Install Script

:BIOS

(

ECHO select disk 0

ECHO clean

ECHO create partition primary size=3000

ECHO assign letter=D

ECHO format quick fs=NTFS label="Data"

ECHO create partition primary

ECHO assign letter=c

ECHO active

ECHO format quick fs=NTFS label="Windows"

ECHO exit

)>X:\Windows\System32\BIOS.txt

diskpart /s X:\Windows\System32\BIOS.txt

goto END




Troubleshooting Partitioning

When using physical machines, or even with virtual machines, there may be times where a DVD drive is connected, or a USB storage device (especially if you are using a USB device to boot the KACE Boot Environment).  In these cases, you have to look at the partitions and drive letters that are assigned when the boot environment loads.  You may need to alter some of the partitioning scripts to take those drives and drive letters into account.

To view a particular machine’s disk configuration, boot your device into a KBE and open a command prompt from the Recovery Menu.

t7uAOa.png 



Recovery Menu

 

XO8HFN.png

Command Prompt

 

Using DISKPART commands, we can see the disks and the drive letters being used on the system.  If you see that there are drive letters that you need to use during your image deployment (i.e. Drive D is used for a Windows Boot partition or Data storage) then we will have to reassign the drive letters before we can do an image deployment to this machine.  Below is an example of a machine with a USB storage device and DVD drive attached.

To view all of the disks in the system, using diskpart, you would type LIST DISK.  To view the drive letters, use the command LIST VOL.

jFlqi5.png

Machine with multiple drives

 

In the above configuration, notice that the C, D, and E drive letters are taken by DVD and USB drives.  If we tried to build this machine with a C partition for Windows and D partition for data storage it would fail because the drive letter is already assigned.

To accommodate this, we can alter the partitioning scripts to reassign the drive letters.  The easiest way to do this is by selecting the volume(s) that you want to use and reassigning drive letters that are not in use. 

   NOTE:  The T: and Y: drives are automatically mapped in KBE to directories in the SDA.  When you create new drive letter assignments you should avoid using T:, X: , and Y: drive letters.

To alter the above configuration, you can add the following lines to your disk part script BEFORE you do any formatting of the disk.

SELECT VOL 0

ASSIGN LETTER J

SELECT VOL 3

ASSIGN LETTER K





If you ran those commands manually in the command line of the KBE you would see the following:


W2JKSR.png

Reassigning Drive Letters with DISKPART commands


Now that the drive letters are reassigned, you could proceed with a multi partition installation and create a D drive if needed.

If we look at how the task would need to be modified in the KACE Pre-Installation script, we would have the following Pre-Installation task that could create C and D partitions on the hard drive in either BIOS or UEFI architectures.  The task would reassign the drive letters of the USB and DVD drives so they are free to be used when partitioning and formatting the hard drive in preparation for the image deployment.

Based on your configuration you may have to alter the volumes and drive letters.  The drive reassignment commands are highlighted in red in the example below.

Example – Reassigning Drive Letters and Creating a D Partition for Legacy and UEFI systems

@echo off

wpeutil UpdateBootInfo

for /f "tokens=2* delims=            " %%A in ('reg query HKLM\System\CurrentControlSet\Control /v PEFirmwareType') DO SET FIRMWARE=%%B

echo Firmware Type: %FIRMWARE%

echo Explanation of Firmware Type: (0x1 is BIOS, 0x2 is UEFI)

if %FIRMWARE%==0x1 goto BIOS

if %FIRMWARE%==0x2 goto UEFI

goto END

 

:UEFI

ECHO SELECT VOL 0

ECHO ASSIGN LETTER J

ECHO SELECT VOL 3

ECHO ASSIGN LETTER K

ECHO select disk 0

ECHO clean

ECHO convert gpt noerr

ECHO create partition efi size=200

ECHO assign letter=s

ECHO format quick fs=FAT32

ECHO Create partition msr size=128

ECHO Create partition primary size=3000

ECHO assign letter=D

ECHO format quick fs=NTFS label="Data"

ECHO create partition primary

ECHO assign letter=c

ECHO format quick fs=NTFS label="Windows"

ECHO exit

)>X:\Windows\System32\UEFI.txt

diskpart /s X:\Windows\System32\UEFI.txt

goto END

 

:BIOS

(

ECHO SELECT VOL 0

ECHO ASSIGN LETTER J

ECHO SELECT VOL 3

ECHO ASSIGN LETTER K

ECHO select disk 0

ECHO clean

ECHO create partition primary size=3000

ECHO assign letter=D

ECHO format quick fs=NTFS label="Data"

ECHO create partition primary

ECHO assign letter=c

ECHO active

ECHO format quick fs=NTFS label="Windows"

ECHO exit

)>X:\Windows\System32\BIOS.txt

diskpart /s X:\Windows\System32\BIOS.txt

goto END

 

:END



Conclusion

This guide provides the basic steps needed to create an image and deploy it successfully with the KACE SDA.  While there can be any number of partitioning combinations and drives used on Windows devices, this guide should give you a basic understanding on how you can create a single partition Windows image, and deploy it to Legacy BIOS architectures as well as UEFI architectures, while accommodating various partitioning schemes that may be needed in a production environment. 

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