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ScriptLogic and Realtimepublishers Launch Windows Desktop Administration eBook


Definitive Guide is a Must Read for Every Network Administrator

Pompano Beach, FL – January 28, 2003 – ScriptLogic Corporation (www.scriptlogic.com), the leader in desktop administration software for Windows-based networks, and Realtimepublishers.com, Inc., the worldwide leader in corporate sponsored e-publishing, today announced the release of The Definitive Guide to Windows Desktop Administration. This new eBook, sponsored by ScriptLogic and authored by Bob Kelly, one of the industry’s top Windows management experts, provides valuable guidance and real-world examples for creating an efficient desktop administration plan.

“We are very excited to sponsor The Definitive Guide to Windows Desktop Administration,” said Jason Judge, CEO of ScriptLogic Corporation. “This eBook provides its readers with great, practical information about how to lower the total cost of ownership of their Windows-based networks-- something we know a lot about. The eBook complements our goal of helping customers reduce the time and money spent maintaining their networks.”

The Definitive Guide to Windows Desktop Administration examines the life cycle of Windows desktop administration from the initial OS deployment to change management through best practices. Topics included in this eBook will help readers learn how to do the following:

Reduce Help desk and administration costs and increase user productivity

Define and automate administration tasks using the latest tools and technologies

Manage security with Group Policy and desktop lockdown

Manage user profiles and map network resources

Embrace ‘best practices’ and script custom solutions

Exclusive to ScriptLogic, The Definitive Guide to Windows Desktop Administration will be published on a chapter-by-chapter basis, as it is written, providing an in-depth look at how to manage the Windows desktop. Registered readers will receive email notification when each chapter of the eBook is made available for download. Readers can register now for the eBook at www.scriptlogic.com/ebook.

“ScriptLogic is a well established leader in the Windows desktop administration arena and we are very excited to be partnering with them to make The Definitive Guide to Windows Desktop Administration available to our readers,” said Sean Daily, CEO of Realtimepublishers. “In these challenging economic times, it is even more important for enterprises to reduce TCO through efficient desktop administration and we know our readers will appreciate this free resource.”

The Definitive Guide Series

The Definitive Guide eBook series provides timely IT content written for technical professionals, including system administrators, senior IT personnel, advanced users, and consultants. The titles in this series provide a wealth of information that goes beyond whatÂ’s found in product manuals and white papers, and are written by expert authors who are veterans in their respective fields. The Definitive Guide series, like all RealtimepublishersÂ’ series, are high-quality eBooks that are free to readers on the Web sites of industry-leading, high-tech companies around the world.

About The Author

Bob Kelly is the founder of AppDeploy.com and author of an upcoming book about the KiXtart scripting language. Bob is recognized as an industry expert in the area of application and OS deployment—writing, speaking and consulting on these and other related topics. With 13 years of experience in engineering and support, he currently works as the principal consultant in the support of several enterprise networks providing scripting, repackaging, migration, and implementation services at Integrated Data Systems in Chantilly, VA

About ScriptLogic

ScriptLogic Corporation is the leader in desktop administration software for Microsoft Windows-based networks. ScriptLogic, its award-winning, patent-pending, flagship product is the first commercial software to combine logon scripting, group policies and user profile management – into an intuitive graphical management console supporting all 32-bit Windows platforms (95, 98, Me, NT, 2000 and XP). An innovative, multi-functional solution, ScriptLogic eliminates redundant tasks, repeated trips to each desktop, maintaining multiple batch files and many other time consuming, labor-intensive activities – leaving IT staff free to concentrate on more critical issues. With deployments ranging from 10 to over 40,000 seats, ScriptLogic offers significant benefits to any size network. ScriptLogic, a privately held company, is headquartered in Pompano Beach, Florida and can be reached at (954) 861-2300 and on the web at www.scriptlogic.com.

About Realtimepublishers.com

Realtimepublishers.com is the worldwide leader in corporate-sponsored e-publishing. The company is revolutionizing the publishing industry through its unique approach of creating high-quality titles and publishing them at no charge to readers on the Web sites of industry-leading companies around the world. Current Realtimepublishers eBook sponsors include Citrix Systems, Microsoft, NetIQ, New Moon Systems, Quest Software, Aelita, and more. For information about Realtimepublishers and available eBooks, please visit www.realtimepublishers.com.

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Heartbleed vulnerability with ExpertAssist remote management client for Desktop Authority 9.1 and Remote Support Center 2.6

Expert Assist Remote Management client in Desktop Authority 9.1 and Remote Support Center 2.6 are vulnerable to the “Heartbleed” OpenSSL vulnerability

Researchers have found a critical defect in versions 1.0.1 and 1.0.2-beta of OpenSSL, the cryptographic software library. For information on the vulnerability known as the "Heartbleed bug," see CVE-2014-0160 on the NIST website and heartbleed.com. An affected version, OpenSSL 1.0.1c is used in the ExpertAssist remote management client.

How does this affect Desktop Authority and Remote Support Center?

The ExpertAssist remote management client uses a vulnerable version of OpenSSL when receiving inbound remote management connections. The Desktop Authority and Remote Support Center management consoles are not affected. The Remote Support Center LAN and Internet Gateways are also not affected.


ExpertAssist operates almost exclusively in LAN environments and is usually not Internet facing. The exact vulnerability is determined by your environment. Concerned customers should uninstall the ExpertAssist client via the Desktop Authority and Remote Support Center management consoles. Patches for both will be available shortly.


An ExpertAssist patch for Desktop Authority 9.1 and 9.1.1 is now available from the support page at: https://support.software.dell.com/desktop-authority/download-new-releases It upgrades the current ExpertAssist client to version Instructions for the patch are available at the download link above.

A new version of Remote Support Center 2.6 that corrects the heartbleed issue is now avaialble from the support page at: https://support.software.dell.com/remote-support-center/download-new-releases

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Dell Desktop Authority 9.2 Now Available!

We are pleased to announce the release of Dell Desktop Authority 9.2! This is the first release of Desktop Authority with an all new, Dell-branded look-and-feel. 

 This new release features:

  • Support for new platforms including Windows 8.1, Windows Server 2012 R2 and Office 2013.
  • Web-based reporting console in the Desktop Authority manager. Run any existing reports, including custom reports, and view the results right in the web browser.
  • Run VBScript and PowerShell scripts as pre and post-engine scripts. Trigger their execution with Validation Logic and customize them with Desktop Authority global variables.
  • Support for remote users who connect to their network over the VPN. With Desktop Authority for VPN Clients enabled, when a remote user connects to the VPN, even for a short time, Desktop Authority will download the latest profile settings, and upload any usage data to the server automatically.
  • We’ve worked closely with customers to find and fix performance bottlenecks and stability issues, with many improvements to the web console, server manager and more.

 This release is available now from the following locations:

 New customers can learn more and download Desktop Authority 9.2 from: http://www.quest.com/desktop-authority-management-suite/ or http://software.dell.com/products/desktop-authority-management-suite/.

 Thank you to everyone involved in making this release a success. As always, we appreciate your feedback via UserVoice 

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Desktop Authority Upgrade to 9.2 breaks MSXML4. A Controlled Upgrade Must Be Developed

We upgraded from Desktop Authority 9.0 to 9.2 and it broke our apps that utilize MSXML4. We called support to find out if they are doing anything with MSXML4 and we were told no and that our AV must have interfered. This is NOT correct. I unzipped the Desktop Authority msi package DAClientInstall.msi and TADA, inside was 4 DLL's having to do with MSXML4. The upgrade to DA 9.2 is breaking MSXML4. We are a hospital and this affected our ER and we had to declare a patient safety issue because we couldnt admit patients. All of this could have been avoided if Desktop Authority had a way to do the upgrade in a controlled manner and NOT resort to the shotgun approach. To me this demonstrates a small business mentality on their part. Upgrading the server to the new version and then it upgrading ALL the agents is completely unacceptable, especially in a large organization.

So to my question. Will Desktop Authority ever develop a way to upgrade their software in a controlled manner?

I will NOT upgrade again unless they develop a way to do it in a controlled manner. If they dont I will be looking for a replacement.
The ability to control the upgrade in a controlled fashion MUST be developed. This is unfair to the customer. I am going to explain all this to support and lets see if Dell does anything about it.

As a side note this is twice they broke our environment. The first was upgrading from 8.1 to 9.0. Their group policy deployment mechanism caused us to be in a loop of the GPO trying to install the old version 8 and when you logged in, it tried to install version 9.

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BOGO offer extended till September 22 – Dell World & Dell World User Forum

Great news! Our BOGO offer has been extended! Register at https://dellworld.activeevents.com/2014/portal/registration/DWUserForum before September 22nd.

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New for 2014, we are offering "solution-oriented" sessions featuring intelligent combinations of individual Dell Software offerings stacked together to help you do more with Dell, and reduce the amount of vendors needed to meet the needs of your most important use-cases.


Attend the Dell World User Forum and benefit from its specific focus on infrastructure and operations-oriented content. Plus, gain access to the Dell World (#DellWorld) main event, keynotes and sessions to round out your experience and discover the full capabilities of Dell's most up-to-date hardware, software and services solutions for today's hottest IT mega-trends, including:

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