- Conducting project management using standard definitions based in PMI. - Command Center management of IT Ousourcing infrastructure - Implementation of a new datacenter, preparation and installation of all server environments for migration and hosting of multiple operating systems and technologies. - Management of level 1 and 2 support staff, as well as creating and implementing new processes and procedures for service. - Implementation and operation of remote monitoring system of approximately 1200 servers and systems, with considerable reduction of costs and management issues