Cisco Click to Call

Views: 1k  |  Created: 10/30/2009

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Click to Call has 1 inventory records, 1 Questions, 0 Blogs and 0 links. Please help add to this by sharing more!

Deployment Tips (1)

Most Common Setup Type
Windows Installer (Delivered as an EXE)
Average Package Difficulty Rating
Rated 3 / 5 (Average) based on 1 ratings
Most Commonly Reported Deployment Method
Not Determined
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0
Note

 

1. The application doesn’t work in standard user.

When the shortcut is launched the icon appears in the taskbar and disappears suddenly.

 

When shortcut is launched the application creates a log file in Appdata\Cisco\Click to Call\Log

The log file states that HTTP could not register URL http://+:22222/REST/. Your process does not have access rights to this namespace (see http://go.microsoft.com/fwlink/?LinkId=70353 for details). ---> System.Net.HttpListenerException: Access is denied

 

To resolve the problem we need to register the URL mentioned in the log file.

 

Write a custom action to register the URL using netsh command

Netsh.exe http add urlacl url=http://+:22222/REST user=everyone

 

Note: Here the user can be any valid user/group in the environment.

 

Write a custom action to unregister the URL using netsh command

 

Netsh.exe http delete urlacl url=http://+:22222/REST

 2.  When the shortcut is launched first time, browser is opened which displays the help file of the application

 

Add the following registry to suppress the window.

 

HKCU\Software\cisco\clicktocall

 

DWORDVALUE: done

Value Data: 1

Note: The remediation is only applicable to Windows 7 as netsh.exe is not supported in Windows XP. HTTPCFG can be used instead but the tool needs to be downloaded for the command to be used.

 

Setup Information:
Setup Type: Windows Installer (Delivered as an EXE)
Deployment Method Used: unspecified
Deployment Difficulty: Average
Platform(s): Windows
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Inventory Records (1)

View inventory records anonymously contributed by opt-in users of the K1000 Systems Management Appliance.

Versions

Click to Call

Version

7.0.6

Uninstall String

C:\Program Files\Cisco Systems\Click to Call\uninst.exe C:\Program Files (x86)\Cisco Systems\Click to Call\uninst.exe

Questions & Answers (1)

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