BMC Software User

Version: 6
Views: 1.5k  |  Created: 07/11/2007

Average Rating: 0
User has 2 inventory records, 0 Questions, 0 Blogs and 2 links. Please help add to this by sharing more!

Deployment Tips (5)

Most Common Setup Type
Not Determined
Average Package Difficulty Rating
Rated 4 / 5 (Somewhat Difficult) based on 1 ratings
Most Commonly Reported Deployment Method
Repackaged (to a setup.msi)
or cancel
121
Note
1. Extract compressed Installshield package: SOURCE_PATH\client.exe /extract_all:<TARGET_PATH>

2. Record a manual installation: TARGET_PATH\setup.exe /r
- "/r" to create a response file
- "/f1" optional to specify where to save the new response file

3. Rename the setup.iss in the TARGET_PATH-directory to e.g setup.iss_old

4. Copy the setup.iss from your Windows-directory to TARGET_PATH

5. Run the installshield package with the new script: TARGET_PATH\setup.exe /s /f1"TARGET_PATH\setup.iss" /SMS
- "/s" to run silent
- "/f1" to specify where the response file is, there is no space between the switch and the path
- "/SMS" to prevent network connection and setup.exe from closing before install is complete
Setup Information:
Setup Type: unspecified
Deployment Method Used: unspecified
Deployment Difficulty: unspecified
Platform(s): Windows
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119
Command Line
/extract_all:<TARGET_PATH> to extract compressed setup file
/r to record setup to a response file
/s to install silently
/f1"TARGET_PATH\setup.iss" to specify setup.iss location. Can be used both with "/s" & "/r"
/SMS to prevent network connection and setup.exe from closing before setup is complete
Setup Information:
Setup Type: unspecified
Deployment Method Used: unspecified
Deployment Difficulty: unspecified
Platform(s): Windows
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6
Note
Here's a workaround for those using WPS to package Remedy User 6.3:

Article ID: 2985

WfWI.exe crashes or displays error that scan has been removed or corrupt when beginning after scan of snapshot setup capture

Note: If you are experiencing this particular known issue and wish to be notified of changes in the status of this issue, please subscribe to the article by clicking to the right of this article. As the status of this request is updated, subscribers will be notified of any changes and decisions that are made.

Applies To

• Wise Package Studio 4.62, 5.6, 6.x

Problem/Symptoms

When running a snapshot, with only capture of the Remedy install referenced, WfWI.exe crashes when the after-scan is started. The following are the steps used to create this problem:

1. Start SetupCapture and select Snapshot only.
2. At the Execute Installation screen, browse to the Setup.exe retrieved.
3. Install the application, selecting all the dialog defaults.
4. After the application installs, start the after-scan.
5. WfWI crashes.

For 6.0 and forward, when an application deletes the before scan, this error message is displayed:

The before scan has been removed or corrupted. This could be a side-effect of the specified package. You can change the location of the before scan by setting the following registry key: 'HKCU\Software\Wise Solutions\Windows Installer Editor\Settings\Repackagedir'



Environment



Wise Package Studio version 5.6 HF1
Wise Package Studio 4.62
Any Windows operating system
Captured application - ARUser 6.3; Remedy

Cause

The Setup.exe deletes the temporary files created for the before-scan.

Resolution

Code has been added to Wise Package Studio 6.0 to check for valid before-scan information, thus preventing the crash of WfWI.exe. However, there is no way to anticipate whether or not the Setup.exe will remove the before-scan code, so any user of WPS may have to create a registry value to change the temporary repackage directory:

HKCU\Software\Wise Solutions\Windows Installer Editor\Settings\RepackageDir

You should make sure that the directory you specify exists before starting the setup capture.

Alternatively

1. After the initial scan, copy the ~WREPACK.TMP directory from the temporary directory to the desktop.
2. Install the application
3. Before the post scan, restore ~WREPACK.TMP to the temporary directory.

If you are not sure what the temporary location is on your machine, enter %TEMP% from the Windows Command Line.

.....and here's the URL:

https://kb.altiris.com/display/1n/kb/article.asp?aid=2985&n=2&s=

Hope it helps someone.

Madz
Setup Information:
Setup Type: unspecified
Deployment Method Used: unspecified
Deployment Difficulty: unspecified
Platform(s): Windows
Please log in to comment
6
Note
Here's a workaround for those using WPS to package Remedy User 6.3:

Article ID: 2985

WfWI.exe crashes or displays error that scan has been removed or corrupt when beginning after scan of snapshot setup capture

Note: If you are experiencing this particular known issue and wish to be notified of changes in the status of this issue, please subscribe to the article by clicking to the right of this article. As the status of this request is updated, subscribers will be notified of any changes and decisions that are made.

Applies To

• Wise Package Studio 4.62, 5.6, 6.x

Problem/Symptoms

When running a snapshot, with only capture of the Remedy install referenced, WfWI.exe crashes when the after-scan is started. The following are the steps used to create this problem:

1. Start SetupCapture and select Snapshot only.
2. At the Execute Installation screen, browse to the Setup.exe retrieved.
3. Install the application, selecting all the dialog defaults.
4. After the application installs, start the after-scan.
5. WfWI crashes.

For 6.0 and forward, when an application deletes the before scan, this error message is displayed:

The before scan has been removed or corrupted. This could be a side-effect of the specified package. You can change the location of the before scan by setting the following registry key: 'HKCU\Software\Wise Solutions\Windows Installer Editor\Settings\Repackagedir'



Environment



Wise Package Studio version 5.6 HF1
Wise Package Studio 4.62
Any Windows operating system
Captured application - ARUser 6.3; Remedy

Cause

The Setup.exe deletes the temporary files created for the before-scan.

Resolution

Code has been added to Wise Package Studio 6.0 to check for valid before-scan information, thus preventing the crash of WfWI.exe. However, there is no way to anticipate whether or not the Setup.exe will remove the before-scan code, so any user of WPS may have to create a registry value to change the temporary repackage directory:

HKCU\Software\Wise Solutions\Windows Installer Editor\Settings\RepackageDir

You should make sure that the directory you specify exists before starting the setup capture.

Alternatively

1. After the initial scan, copy the ~WREPACK.TMP directory from the temporary directory to the desktop.
2. Install the application
3. Before the post scan, restore ~WREPACK.TMP to the temporary directory.

If you are not sure what the temporary location is on your machine, enter %TEMP% from the Windows Command Line.

.....and here's the URL:

https://kb.altiris.com/display/1n/kb/article.asp?aid=2985&n=2&s=

Hope it helps someone.

Madz
Setup Information:
Setup Type: unspecified
Deployment Method Used: unspecified
Deployment Difficulty: unspecified
Platform(s): Windows
Please log in to comment
0
Command Line
I notice that remedy user does not remove crystal reports redistribution. Here is the command to remove it:

MsiExec.exe /x{154A9EEB-05FC-45E6-B7BD-75D27ED02276} /qb
Setup Information:
Setup Type: unspecified
Deployment Method Used: unspecified
Deployment Difficulty: unspecified
Platform(s): Windows
Please log in to comment

Inventory Records (2)

View inventory records anonymously contributed by opt-in users of the K1000 Systems Management Appliance.

Versions

User

Version

6.0

Contact

support@Remedy.com

Uninstall String

RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{437B532F-EB2B-40A2-8585-DEFA15F92C76}\Setup.exe" -l0x9 RunDll32 C:\PROGRA~2\COMMON~1\INSTAL~1\PROFES~1\RunT

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