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BMC Software Remedy User Client

Version: 4

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Views: 3.3k  |  Created: 10/01/2004

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Remedy User Client has 1 inventory records, 0 Questions, 0 Blogs and 0 links. Please help add to this by sharing more!

Deployment Tips (6)

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Most Commonly Reported Deployment Method
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120
Command Line
%setup.exe location% /u /s /f1%setup.iss location%

Ex. "c:\temp\arclient\setup.exe" /u /s /f1c:\temp\arclient\setup.iss
Setup Information:
Setup Type: unspecified
Deployment Method Used: unspecified
Deployment Difficulty: unspecified
Platform(s): Windows
  • Mauricem
  • 10/01/2004  
  • Show Comments   ( 0 )

117
Note
1.Unzip the installer and copy the contents onto a different directory.
2.Create a silent response file (Setup.iss)
3.Create a script with the silent response file, for use.

Let's go into more details.

Unzip the Installer
First, delete the folders of your TEMP directory, that are named "pftX^tmp", where "X" is a number. Double-click on the "user.exe" with the red icon. Let it decompress. When you see the first screen "Welcome ..", locate the "pftX~tmp" directory and copy it to another location. Then, after copying is complete, press the Cancel button on the Welcome screen to cancel the installation.

All the files under the "pftX~tmp" directory constitute the unzipped Remedy User installer.

If you are using the CD, then you just need to copy the folder that contains the files: setup.exe, _isdel.exe, setup.ins, et. al.

Create a Response File
The next step is to create the silent response file. The silent response file, by default is named "setup.iss" and it contains the information that the user would normally provide to the installer UI in a non-silent installation. The setup.exe file (one of the files that you just copied over) will use the setup.iss file during silent installation.

The user should create the response file on a machine which is typical of most of the machines he/she will be installing on. To create the response file, type at a command line:

Setup.exe -r

The user would step through the dialog boxes in the way that he/she wants the installation to run on most of the machines that will be using the silent installation. The response file records these responses. The response file is created in the Windows or Winnt directory by default.

Run the command-line from a script similar to the following %setup.exe location%\ /u /s /f1%setup.iss location%
Ex. "c:\temp\arclient\setup.exe" /s /f1c:\temp\arclient\setup.iss

Reference: Sections taken from Remedy KB 4557
Setup Information:
Setup Type: unspecified
Deployment Method Used: unspecified
Deployment Difficulty: unspecified
Platform(s): Windows
  • Mauricem
  • 10/01/2004  
  • Show Comments   ( 0 )

117
Note
The Setup.iss file must be checked to ensure that it in the correct order and format.

Example
===
Working Copy of the Response File for Silent Install

[InstallShield Silent]
Version=v5.00.000
File=Response File

[File Transfer]
OverwriteReadOnly=NoToAll

[DlgOrder]
Dlg0=SdWelcome-0
Count=9
Dlg1=SdShowInfoList-0 „²----- This was added to the custs. orig. response file.
Dlg2=SdLicense-0
Dlg3=SdComponentDialog2-0
Dlg4=SdComponentDialog2-1 NOTE: One cust. Found this was out of order, the order here worked.
Dlg5=SdAskDestPath-0
Dlg6=REMEDY_WUT_SERVER_LIST_DIALOG-0
Dlg7=MessageBox-0
Dlg8=SdFinish-0

[SdWelcome-0]
Result=1

[SdShowInfoList-0]
Result=1

[SdLicense-0]
Result=1

[SdComponentDialog2-0]
Component-type=string
Component-count=1
Component-0=User\ESSENTIAL
Result=1

[SdComponentDialog2-1]
Component-type=string
Component-count=1
Component-0=Resource\English
Result=1

[SdAskDestPath-0]
sgInstallDir=C:\Program Files\Remedy
sgHomeDir=C:\Program Files\Remedy\Home
Result=1

[REMEDY_WUT_SERVER_LIST_DIALOG-0]
Result=1

[Application]
Name=Remedy User
Version=4.5
Company=Remedy
Lang=0009

[SdFinish-0]
Result=1
bOpt1=0
bOpt2=0

[MessageBox-0] ----- This was added to the custs. orig. response file.
Result=1
Setup Information:
Setup Type: unspecified
Deployment Method Used: unspecified
Deployment Difficulty: unspecified
Platform(s): Windows
  • Mauricem
  • 10/01/2004  
  • Show Comments   ( 0 )

117
Note
Sometimes, the installer will not recognize the defined AR home directory. This can cause it to fail or default to the Remedy directort. The default home directory can be configured by adding a registry entry:
[HKEY_LOCAL_MACHINE\SOFTWARE\Remedy\ARUser\Users]
"ARPATH0"="C:\AR_HOME"
"LastUserLoggedIn"="-1"
Setup Information:
Setup Type: unspecified
Deployment Method Used: unspecified
Deployment Difficulty: unspecified
Platform(s): Windows
  • Mauricem
  • 10/01/2004  
  • Show Comments   ( 0 )

117
Note
The server location can be defined by editing or copying the AR (one word, no extension) file in the user's home directory.
Ex. Server AR;NT
Setup Information:
Setup Type: unspecified
Deployment Method Used: unspecified
Deployment Difficulty: unspecified
Platform(s): Windows
  • Mauricem
  • 10/01/2004  
  • Show Comments   ( 0 )

117
Note
The Setup.iss file must be checked to ensure that it in the correct order and format.

Example
===
Working Copy of the Response File for Silent Install

[InstallShield Silent]
Version=v5.00.000
File=Response File

[File Transfer]
OverwriteReadOnly=NoToAll

[DlgOrder]
Dlg0=SdWelcome-0
Count=9
Dlg1=SdShowInfoList-0 „²----- This was added to the custs. orig. response file.
Dlg2=SdLicense-0
Dlg3=SdComponentDialog2-0
Dlg4=SdComponentDialog2-1 NOTE: One cust. Found this was out of order, the order here worked.
Dlg5=SdAskDestPath-0
Dlg6=REMEDY_WUT_SERVER_LIST_DIALOG-0
Dlg7=MessageBox-0
Dlg8=SdFinish-0

[SdWelcome-0]
Result=1

[SdShowInfoList-0]
Result=1

[SdLicense-0]
Result=1

[SdComponentDialog2-0]
Component-type=string
Component-count=1
Component-0=User\ESSENTIAL
Result=1

[SdComponentDialog2-1]
Component-type=string
Component-count=1
Component-0=Resource\English
Result=1

[SdAskDestPath-0]
sgInstallDir=C:\Program Files\Remedy
sgHomeDir=C:\Program Files\Remedy\Home
Result=1

[REMEDY_WUT_SERVER_LIST_DIALOG-0]
Result=1

[Application]
Name=Remedy User
Version=4.5
Company=Remedy
Lang=0009

[SdFinish-0]
Result=1
bOpt1=0
bOpt2=0

[MessageBox-0] ----- This was added to the custs. orig. response file.
Result=1
Setup Information:
Setup Type: unspecified
Deployment Method Used: unspecified
Deployment Difficulty: unspecified
Platform(s): Windows
  • Mauricem
  • 10/01/2004  
  • Show Comments   ( 0 )

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