1.Unzip the installer and copy the contents onto a different directory.
2.Create a silent response file (Setup.iss)
3.Create a script with the silent response file, for use.
Let's go into more details.
Unzip the Installer
First, delete the folders of your TEMP directory, that are named "pftX^tmp", where "X" is a number. Double-click on the "user.exe" with the red icon. Let it decompress. When you see the first screen "Welcome ..", locate the "pftX~tmp" directory and copy it to another location. Then, after copying is complete, press the Cancel button on the Welcome screen to cancel the installation.
All the files under the "pftX~tmp" directory constitute the unzipped Remedy User installer.
If you are using the CD, then you just need to copy the folder that contains the files: setup.exe, _isdel.exe, setup.ins, et. al.
Create a Response File
The next step is to create the silent response file. The silent response file, by default is named "setup.iss" and it contains the information that the user would normally provide to the installer UI in a non-silent installation. The setup.exe file (one of the files that you just copied over) will use the setup.iss file during silent installation.
The user should create the response file on a machine which is typical of most of the machines he/she will be installing on. To create the response file, type at a command line:
Setup.exe -r
The user would step through the dialog boxes in the way that he/she wants the installation to run on most of the machines that will be using the silent installation. The response file records these responses. The response file is created in the Windows or Winnt directory by default.
Run the command-line from a script similar to the following %setup.exe location%\ /u /s /f1%setup.iss location%
Ex. "c:\temp\arclient\setup.exe" /s /f1c:\temp\arclient\setup.iss
[DlgOrder]
Dlg0=SdWelcome-0
Count=9
Dlg1=SdShowInfoList-0 „²----- This was added to the custs. orig. response file.
Dlg2=SdLicense-0
Dlg3=SdComponentDialog2-0
Dlg4=SdComponentDialog2-1 NOTE: One cust. Found this was out of order, the order here worked.
Dlg5=SdAskDestPath-0
Dlg6=REMEDY_WUT_SERVER_LIST_DIALOG-0
Dlg7=MessageBox-0
Dlg8=SdFinish-0
Sometimes, the installer will not recognize the defined AR home directory. This can cause it to fail or default to the Remedy directort. The default home directory can be configured by adding a registry entry:
[HKEY_LOCAL_MACHINE\SOFTWARE\Remedy\ARUser\Users]
"ARPATH0"="C:\AR_HOME"
"LastUserLoggedIn"="-1"
[DlgOrder]
Dlg0=SdWelcome-0
Count=9
Dlg1=SdShowInfoList-0 ²----- This was added to the custs. orig. response file.
Dlg2=SdLicense-0
Dlg3=SdComponentDialog2-0
Dlg4=SdComponentDialog2-1 NOTE: One cust. Found this was out of order, the order here worked.
Dlg5=SdAskDestPath-0
Dlg6=REMEDY_WUT_SERVER_LIST_DIALOG-0
Dlg7=MessageBox-0
Dlg8=SdFinish-0
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