I would like to create a field in the ticket overview that reports back who last updated/commented on the ticket. 

This would be helpful for us to be able to, at a glimpse, see if an end user is awaiting a response.

I don't, however, know where to start with this task. Thoughts?

1 Comment   [ + ] Show Comment


  • You would need to create a custom field that will hold the last updater information and then create a custom ticket rule that would populate the field on save. Do you have experience with creating custom fields or with SQL?
    • Hey Chuck,

      Thanks for your response. I have done some custom fields in the Configuration and Customization tab. I have limited experience with SQL, but I am willing to research and learn what would be necessary there.

      When I go to the Custom Fields area in Configuration, I have Field "CUSTOM_4" available. However, when I edit and try and select a Field Type, I don't know where else to go.

      Any advise or direction would be greatly appreciated. Thank you for your help!
Please log in to comment

There are no answers at this time


Answer this question or Comment on this question for clarity