Hi...a problem I am running into lately is an error msg "Error 1721. A program required for this install to complete coud not be run." This error is generated during the Test and Run phase, after the compile. I have installed the app without Wise and it installs clean without a hitch. Is there something in the packaging I am missing? Should I turn off all Antivirus services before creating the package instead of just excluding the entries after the capture?
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Are you running Wise and creating your packages on a clean machine? Also, am I understanding you that antivirus software is running on the machine that you are using to capture?

craig --<>.
Answered 02/24/2004 by: craig16229
Third Degree Brown Belt

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hey craig, thanx for the response...there is antivirus software on this PC but it is clean aside from that...turns out that everything I have read points to the windows installer needing an msicuu.exe from Microsoft...I ran that but the problem persists...turns out that there was a custom action running somehow(I don't remember adding it) that was causing the error...as soon as I removed the script all was well...so that being said, I am off to tackle Crystal 9...arrrrgh...
Answered 02/27/2004 by: robco
Senior Yellow Belt

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robco, no problem. Glad you got it figured out, and you put a thought in my head to watch for custom action issues.

I used to run antivirus software on the "clean" machine I used for repackaging, but it turned out to do more harm than good.

Now I use a clean VMware machine (aside from Wise Package Studio 5 being installed on it) with no AV, and it is one of the best investments I ever made for repackaging. Once I finish a package and hit the power off button on the VM, I know the OS is returned to a completely prestine state. You can always scan your packages themselves for viruses and trojans.

craig --<>.
Answered 02/27/2004 by: craig16229
Third Degree Brown Belt

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