Software Deployment

Is it some kind of an Addin that you are uninstalling ?

Analyze your addin package and see where are the registries and the files being installed to, if you manage to uninstall all these, then you should get rid of the menu item!!

Most of the time addins are placed in INSTALLDIR\Addin folder or regsetry if it is for excel then path would be HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel\Addins.
Active setup is the good way to handle uninstallation of addins.

You could check in Word where the AddIn/Template source is via: Menu - Tools - Templates and Add-Ins

Most templates can be found in:
Program Files\Microsoft Office 2003\OFFICE11\STARTUP
Documents and Settings\<USERNAME>\Application Data\Microsoft\Word\STARTUP

The addin is in the STARTUP folder. If I remove the addin from the startup folder, it still appears under the menu item. Strange. It won't seem to go away. This is an MSWord addin.

hi there are lots of stuff on excel add ins

using a custom action for the install and uninstall of the add in should all work

I'd wager a considerable sum that the original installer included a Custom Action which added the menu item but failed to include a companion CA for uninstallation purposes: it's surprisingly common. Or it could be that the add-in itself adds thye menu item but also fails to account for its removal. Developers can be a bit like that: "who would [I]ever[/I] want to remove my lovely application?"

The thing to do is to record the removal of the menu item in Word itself, after which you end up with some VBA. This is easily converted to VBScript. Most of the time, all you need to do is remove the data typing from variables, so that, for exampleDim objWord As Word.ApplicationbecomesDim objWordOnce you have the code, drop it into a VBS and test. If all goes well, slam it into a Custom Action, remembering to condition the CA withIF REMOVE~="ALL"so that it only executes at uninstall time.