I have created some persistent file syncs for items required to be on the users desktops (weblinks and such). Several users are reporting that the Kace Agent keeps popping up informing them that the items are being installed even though the items were installed previously.

How do I stop this and allow the items to remain persistent if the user moves or deletes something?

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  • Are you syncing a ZIP file as payload?
    • Yes.
      • I think that this is the problem.
        When you use as payload a ZIP file the KACE agent downloads it and then uncompresses it.
        The ''persistent'' mechanism does not know what is inside the ZIP file before to uncompress it and so cannot decide if all the files are still there or not so the jobs runs every time the agents checks in.
        To solve the issue one of the ways is to use a CIR (Custom Inventory Rule) that identifies the presence of certain files in certain locations (or other conditions that you like..as the existence of a directory...)and, if verified, shows a Software (that will have the CIR name) as installed or not.
        In this way you can avoid the problem.
        Kind regards,
        Marco - StockTrader
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When you use as payload a ZIP file the KACE agent downloads it and then uncompresses it.
The ''persistent'' mechanism does not know what is inside the ZIP file before to uncompress it and so cannot decide if all the files are still there or not so the jobs runs every time the agents checks in.
To solve the issue one of the ways is to use a CIR (Custom Inventory Rule) that identifies the presence of certain files in certain locations (or other conditions that you like..as the existence of a directory... ) and, if verified, shows a Software (that will have the CIR name) as installed or not.
In this way you can avoid the problem.
At the end File Synchronization is a sort of Managed Installation, with infinite retries and no MSI or EXE execution.
 
Kind regards,
Marco - StockTrader
Answered 02/01/2016 by: StockTrader
Red Belt

  • I created the Custom Inventory Rules for the files inside of the .ZIP and I am still getting this pop-up when the machines check in to the K1000.
    • Can you tell me your rule?
      Is the rule detected on the devices with the files on them?
      Kind regards,
      Marco - StockTrader
      • Figured I would just give you all of it.

        There are several internet shortcuts and a .pdf document in the zip file. The file syncs put most of them in a folder on the desktop and one internet shortcut directly on the desktop.

        After your reply, I created CIR's for each internet shortcut and the pdf. Using the "FileExists" statement, I created the following for each respective item:
        For Win XP - FileExists(C:\Documents and Settings\All Users\Desktop\OOI Shortcuts\Outlook Web Mail App.url)
        For Win 7 - FileExists(C:\Users\Public\Desktop\OOI Shortcuts\Outlook Web Mail App.url)

        I have since realized that I probably should have just created a separate sync (w/o the .zip file) for each of the 14-16 items but using the zip file was less setup.
    • Try to create for now a CIR that considers only one of the files that are in the ZIP.
      The CIR need to be bind to the file that you are distributing with the File Synchronization.
      So:
      1- create a new software name it as MySync (it's an example)
      2-associate the ZIP to MySync
      3-Define in the MySync software document the CIR
      4-Remember to select all the applicable platforms
      5-Create a Synchronization configuration selection MySync and then all the other parameters as needed.

      Try :-)
      Kind regards,
      Marco - StockTrader
    • uhmm...I will try in my lab to reproduce a similar scenario..
      regards,
      Marco - StockTrader
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