Why do labels and smart labels stop working, and become unviewable within inventory tab?
The K1000 appliance has been setup for some time now, and at one point in time several custom SQL scripts were written to create an automatic computer object labeling, which was based on Active Directory information retrieved using a software asset. In addition to this labels and smart labels had been routinely created, and all was working.
Recently, when a label is created and then a smart label, or just a smart label with unique label name, the test for the smart label will work fine and display the desired computer objects. This label and the associated smart label will also appear in the appropriate places under the Home->Label tab. However, they cannot be viewed on the inventory page using any of the available methods. It is as if they do not exist. Additional problems are when a label is created first and then a smart label is being created no labels of any kind will show in the select label pull-down menu. Lastly, the smart label when selected through the Label->Smart Label link does not show any computers in the details, even though it shows them when it is being created.
What can cause these issues?
There are no answers at this time