I have a few machines that are missing Uptime, Model, Chassis Type, OS Name, Ram, etc.  They just have basic information (Name, IP Address, Agent version, TimeZone, Username, AMP Connection, Last Inventory and Record Created.

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Have you tried removing and reinstalling the agent on one system to see if it was corrupt? I have seen a few machines do that but after the reinstallation, the issue is cleared up. 

Answered 01/04/2013 by: nshah
Red Belt

  • That's what I've done as well and it's always worked. I had one machine that had an unidentified OS issue, but I replaced the machine and have not had that issue on any machines since (on a side note - someone else posted a fix for that issue, if you search for it).

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We also have a few machines with all the informatin but the uptime is not right. User reboots and after inventory it still says they have been up for 15 days.

Answered 01/04/2013 by: bspicer
Yellow Belt

  • what version of kbox and clients?
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Assuming Windows, the agent uses WMI to gather inventory.  You can force an inventory update from the client:

Navigate to C:\Program Files (x86)\Dell\KACE> (skip (x86) if not 64 bit)

Run the following: runkbot 4 0

You can check to see if the agent is able to gather inventory by running this command:

kinventory.exe -machine -silent -out "c:\program files (x86)\dell\kace\inventory.xml"

If it creates data in the xml file, you might need to repair WMI.


Answered 01/04/2013 by: jknox
Red Belt

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