What were some of the customized ticket rules you created when first deploying help desk solution on the K1000?

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I setup rules for unassigned tickets, auto-populating fields, passing data from parent tickets to child tickets, email notifications... and other stuff.  Check these posts out, they're the entire configs for my four queues, including custom ticket rules:

http://www.itninja.com/blog/view/k1000-service-desk-setup-tips-things-i-have-learned

http://www.itninja.com/blog/view/k1000-service-desk-equipment-request-queue-config-custom-ticket-rules

http://www.itninja.com/blog/view/k1000-service-desk-time-tracking-queue-config-custom-ticket-rules-sql-reports

Hope that helps!

John

Answered 07/25/2012 by: jverbosk
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Some of the first customized rules we created were for basic user notifications: new ticket created, ticket updated, ticket closed. These can all be created using the system rules but we wanted to include fields that aren't available through those. 

Answered 07/24/2012 by: chucksteel
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We first created multiple organizations under the K1000 and created placement rules for the machines.

Answered 07/24/2012 by: SMal.tmcc
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