What makes a PC system not report a complete inventory (hardware and/or software)?
One of my systems checks in to my Kbox when ever it is on, but the inventory is incomplete. I get MAC, username, IP and a few more. I don't get chasis type, OS information, CPU info, Hardware data or any installed software data.
I have uninstalled and reinstalled the Kace agent, same results.
Community Chosen Answer
If you are talking about Windows, the agent uses WMI to query the BIOS and the operating system for inventory information.
If it's one system, I'd say that you either have WMI corruption or the BIOS needs to be updated.
Here's how to rebuild WMI: http://blogs.technet.com/b/askperf/archive/2009/04/13/wmi-rebuilding-the-wmi-repository.aspx
If you tell me what agent you have, I can tell you how to force the machine to create an inventory file so we can see what is getting uploaded to the KBOX.