What kind of attachments will service desk recognize?
We've noticed that KACE K1000 Service Desk won't recognize .msg files and won't add the attachments via email.
Community Chosen Answer
Are you solely trying to do attachments through email or are you trying to upload them in the portal? In my experience thus far I've been able to add a pretty good variety of attachments going through the Help Desk Module.
Is it that you're trying to attach a .msg file to a ticket as an attachment? I just want to have a clear shot at what you're trying to do so I can test it.