What is the character limitation of the Title text field in the Service Desk work request?

Answer Summary:
according to the database schema it is a varchar(255) so the limit is 255.
Cancel
0 Comments   [ + ] Show Comments

Comments

Please log in to comment

Community Chosen Answer

2

according to the database schema it is a varchar(255) so the limit is 255.

Answered 04/06/2013 by: Nico_K
Red Belt

Please log in to comment

Answers

1

Be advised that your character limit may be set to 255, but what is displayed at the queue level may be different.

Go under Help Desk > Configuration > Queues > your queue > Customize Fields and Layout > Ticket List Layout (should be the last group of options)

By default my queue was set to display 50 characters of the title. If you need to see more than that, or less respectively, this is where that change can be made.

Answered 04/08/2013 by: GeekSoldier
Red Belt

Please log in to comment
Answer this question or Comment on this question for clarity

Share