Folks -


We have a bunch of old computer hardware (not checked in for over 90 days) in our K1000 inventory - old computers recycled or sold to staff, reimaged computers that got a new Kace ID, etc.  I was wondering what the impact is to any Services Desk tickets that have that hardware listed - is the ticket deleted or no longer accessible ?


How does everyone handle old computer hardware in your inventory ?



Andy A.

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Community Chosen Answer



There's no built in feature to retire users or computers at this time:



If you delete a computer or user, it will reopen the ticket as it becomes unassigned. 

There is a ticket rule that will suppress the email that comes from that: http://www.kace.com/support/resources/kb/article/how-to-use-ticket-rules-to-suppress-emails-about-machine

Answered 04/29/2013 by: jknox
Red Belt

  • Thanks jknox. That's what I needed to know. I also voted for both of those improvements in the uservoice forum.

    Any idea if either of these two features (retire users or computers) will be implemented by Kace anytime soon ? They were suggested 2 years ago in uservoice and have been "under review" for almost 2 years - and we're still waiting.

    Thanks again.

    Andy A.
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Answer this question or Comment on this question for clarity



Also, when reimaging, you can preserve the KUID using Postinstall tasks.  Built into 3.5 is a task called Apply KUID to K1000 Agent.  Use this right before or after the PC agent installer and the original KUID will be inserted correctly (it is automatically copied up now for all deployments).  

For Mac computers you will still need to use the tasks here: http://www.kace.com/support/resources/kb/article/K2000-Retain-KUID-of-a-machine-when-deploying-an-image

Answered 05/01/2013 by: andrew_lubchansky
Black Belt

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