When you log into any Office application for the first time it prompts for username and initials, afterwards Office creates certain folders and files, does anyone know what it creates? The reason I am asking is because our Citrix environment is having an issue when they try to run Adobe acrobat they get an internal error, but as soon as we launch a office application for the first time, Acrobat works fine.

I am guessing its because Office creates certain folders or maybe certain permissions that Adobe tries to access.
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Would that be Acrobat Pro or Std? It would have hooks into Office to create PDF's in Word.

Office creates a user profile (in the setup you can specify profile settings or a file) to be called from the transform.

Answered 08/23/2006 by: WayneB
Blue Belt

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Acrobat STD, it seems that after Office is run for the first time, I dont get the internal error in Acrobat anymore. Your probably right with the hooks, I'm assuming acrobat searching for something in "application data\microsoft" but can't find it until office runs and creates the profile.

This is a citrix issue so I figure it something that was done by the old packager. My MST does the profiling during the install.

Thanks for the help. Much appreciated.

Answered 08/24/2006 by: TNguyen81
Senior Yellow Belt

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