Suddenly after updating we find our K1000 not patching again.  Under Subscriptions "Last Patch Update Status: Importing metadata for signature files".  Can anyone give me an answer of what this signifies other than the obvious Importing metadata.....?  Maybe this is normal???

Here are my Patch Download log files from last night, sorry I don't really now how to read them or what the errors mean.

[Thu Jan 28 3:00:11 EST 2016] [notice] kpatchsystem - Reading latest patch info from KACE...
[Thu Jan 28 3:00:26 EST 2016] [notice] kpatchsystem - Patch info up-to-date.
[Thu Jan 28 3:00:26 EST 2016] [notice] kpatchsystem - Downloading Signatures.
[2016-01-28 03:00:33 -0500] KPatch [info] Launching SCR Signature Download for Platform Id: 1
openjdk version "1.7.0_71"
OpenJDK Runtime Environment (build 1.7.0_71-b14)
OpenJDK 64-Bit Server VM (build 24.71-b01, mixed mode)

Jan 28, 2016 3:00:34 AM com.lumension.scr.client.SCRClient process
INFO: Starting Standalone Repository Client
Jan 28, 2016 3:00:34 AM com.lumension.scr.client.SCRClient process
INFO:  Using runtime profile : windows-rt
Jan 28, 2016 3:00:34 AM com.lumension.scr.client.SCRClient process
INFO: System Configuration:  ( {payload_folder=/kbox/kboxwww/patches, threshold=10737418240, force_refresh=false, keyFile=/kbox/kboxwww/patches/kace.plk, index=kbox4-ec-vega.xml, folder=/kbox/kboxwww/patches, refresh_metadata=false, program=/kbox/bin/SCR/bin/, download_packages=false, payloadFolder=/kbox/kboxwww/patches/plp, listfiles_inclusive=/kbox/bin/SCR/bin/kaceconfig/listfiles_inclusive.lst, cacheResponseFolder=/kbox/bin/SCR/cacherequest, checkPayload=true, dist=ENGLISH, download_signatures=true, download_mcescan=false, cacheRequestFolder=/kbox/bin/SCR/cacherequest, exclusions=/kbox/kboxwww/patches/exclusions.properties, configlog=/kbox/bin/SCR/logs/Windows-Config.log, platform=WINDOWS, arch=X86,X86_64} )
Jan 28, 2016 3:00:34 AM com.lumension.scr.client.SCRClient process
INFO: Lumension Content Processing begin
Jan 28, 2016 3:00:34 AM com.lumension.scr.log.CommonsLogging debug
FINE: Copying resource "/bsd/x64/cabextract" to file: /kbox/bin/SCR/bin/cabextract
Jan 28, 2016 3:00:34 AM com.lumension.scr.client.SCRClient download
INFO:  Skipping download of windows scanner file
Jan 28, 2016 3:00:35 AM com.lumension.scr.client.SCRClient download
INFO:  Processing Architecture X86
Jan 28, 2016 3:00:35 AM com.lumension.scr.log.CommonsLogging debug
FINE: Opening URL Connection:
http://kace.cdn.lumension.com/kace/kbox4-ec-vega.xml
Jan 28, 2016 3:00:35 AM com.lumension.scr.client.SCRClient process
SEVERE: SCR encountered error getting content com.lumension.scr.exception.UnableToAccesURL: java.net.ConnectException: Connection refused
Jan 28, 2016 3:00:35 AM com.lumension.scr.client.SCRClient process
INFO: System Configuration:  ( {payload_folder=/kbox/kboxwww/patches, threshold=10737418240, MasterListFileName=/kbox/kboxwww/patches/WINDOWS_master.lst, force_refresh=false, keyFile=/kbox/kboxwww/patches/kace.plk, index=kbox4-ec-vega.xml, folder=/kbox/kboxwww/patches, refresh_metadata=false, program=/kbox/bin/SCR/bin/, download_packages=false, payloadFolder=/kbox/kboxwww/patches/plp, listfiles_inclusive=/kbox/bin/SCR/bin/kaceconfig/listfiles_inclusive.lst, cacheResponseFolder=/kbox/bin/SCR/cacherequest, checkPayload=true, dist=ENGLISH, download_signatures=true, download_mcescan=false, cacheRequestFolder=/kbox/bin/SCR/cacherequest, exclusions=/kbox/kboxwww/patches/exclusions.properties, configlog=/kbox/bin/SCR/logs/Windows-Config.log, platform=WINDOWS, arch=X86,X86_64} )
[2016-01-28 03:00:35 -0500] KPatch [info] SCR Processing Complete
[Thu Jan 28 3:00:35 EST 2016] [notice] Exceptions(110:Error Getting content from Lumension) occured while downloading signatures from CDN.Signatures might not be imported for Windows
[Thu Jan 28 3:00:35 EST 2016] [notice] No active subscriptions for Platform: mac
[Thu Jan 28 3:00:35 EST 2016] [notice] To:
wfrederick@co.genesee.mi.us from:wfrederick@co.genesee.mi.us subject : K1000 - Patch Download Failed Msg: Error downloading Signatures for Windows.

Please check the server logs for more information.

[Thu Jan 28 3:00:45 EST 2016] [notice] /kbox/kboxwww/patches//SCR_CONTENT.lst is empty. SCR did not return metadata info. Exiting.
[2016-01-28 03:00:45 -0500] KPatch [info] BulletinProcessor - Bulletin info up-to-date.
[2016-01-28 03:00:45 -0500] KPatch [info] Updating Severity and Reboot values for Bulletins
[2016-01-28 03:00:51 -0500] KPatch [info] Calculating bulletin counts
[2016-01-28 03:00:55 -0500] KPatch [info] Finished bulletin counts
[2016-01-28 03:00:55 -0500] KPatch [info] Bulletin Processing complete
[Thu Jan 28 3:00:55 EST 2016] [notice] kpatchsystem - Downloading package files
[Thu Jan 28 3:00:58 EST 2016] [notice] Updating Patch Statistics
[Thu Jan 28 3:00:58 EST 2016] [notice] Calculating Patch Count
[Thu Jan 28 3:00:58 EST 2016] [notice] Calculating Used Space
[Thu Jan 28 3:00:58 EST 2016] [notice] Done updating patch statistics
[Thu Jan 28 3:00:58 EST 2016] [notice] kpatchsystem - Complete.

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Comments

  • UPDATE:
    Kace Technicians where in the back end of our K1 last week and did something that has made patching work again. I don't know what and have asked them what they did, but no response yet. I still do get an error email that patch download failed at the scheduled 3am time. I check the logs and see a couple of flags but waiting for Kace to tell me the cause and if I need to change something.
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Answers

0
Hello,


the message is normal: it means that after download all the signature files a process is parsing them and importing some data inside the database of the K1000.
Is that message followed with other messages?
Check the K1000 Server log as well.
What version are you running of the K1000?
 Kind regards,
Marco - StockTrader
Answered 01/27/2016 by: StockTrader
Red Belt

  • K1000 v 6.4.120261 Ive updated my original Q with log file. Below Signature Status is "Patch Files Status" the reads Updated.
    Patch Download Settings
    Downloaded:
    01/28/2016 03:00:55
    Last Download Attempt:
    01/28/2016 03:00:55
    Signatures Status:
    Importing metadata for signature files
    Patch Files Status:
    Updated
    Free Disk Space:
    346.10 GB
    Patch Files:
    62418
    Space Used:
    112.52 GB
    • All seems ok from the log...there are some minor errors but they seem to be 'notes' only.
      Do you have issues with the patching?
      If you look in the catalog do you have something there? (look for all individual patches and not only for applicable packages)
      Kind regards,
      Marco - StockTrader
      • Patching either error out at handshake or just sit at detecting or something like that. Haven't tried in a week or so, ill will start one now and see if anything happens.
      • Started patch on one of my machines:
        Error (Handshake Failed)
        Connection is good, last inventory 12 minutes ago, current agent installed
    • If you have the handshake error on all your device than something could be bad in the database of the K1000 about the patch tables.
      But the problem could be something else that is interfering with the download of the required files on the client side.
      I'd recommend to call the support before to implement other solutions.
      Kind regards,
      Marco - StockTrader
      • Thanks
        Beenworking with Kace Tech Support for a few weeks now. We'll see.
      • Kace Technicians where in the back end of our K1 last week and did something that has made patching work again. I don't know what and have asked them what they did, but no response yet. I still do get an error email that patch download failed at the scheduled 3am time. I check the logs and see a couple of flags but waiting for Kace to tell me the cause and if I need to change something.
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0

we had the same problem and it turned out it's windows 10 in patch OS subscription causing the problems.

we switched from all windows OS in inventory to select just the needed OS versions and deselect windows 10. Now patchdownload runs fine without any errors and completes all steps until it shows updated for signature and files download.

Answered 02/03/2016 by: n1md4
Orange Belt

  • n1md4, that is what we have, only selected OS that we want patched, no win 10. Kace Technicians where in the back end of our K1 last week and did something that has made patching work again. I don't know what and have asked them what they did, but no response yet.
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