Ive tried to provision the agent to several Windows 2000 pc's with no luck. Are there any tips or tricks to installing on Windows 2000?

Results below:

+ Provisioning Target Info
 
IP Address: xxx.xxx.66.195
MAC Address: unknown
Host Name (from DNS): xxx.xxx.66.195
Suspected OS (from scan): Windows
Action: Agent Install
Provisioning Status: failed
K1000 Agent Installed: No
Error Category: AGENT related failure.
 
Error: MSI_ERROR_CODES
 
Record Created: 05/16/2013 14:44:51
Record Last Modified: 05/16/2013 14:44:51
 
Provisioning Log



[05/16/13 02:43:54 PM] Begin provisioning...
[05/16/13 02:43:54 PM] Executing Windows platform provisioning.
[05/16/13 02:43:54 PM] Probing tcp ports for accessibility.
[05/16/13 02:43:54 PM] Port 139 [netbios-ssn] open
[05/16/13 02:43:54 PM] Port 445 [microsoft-ds] open

STEP 1: CONNECT TCP/SSH - SUCCESSFUL

[05/16/13 02:44:33 PM] Executing remote communications:

Initializing RPC
Connecting to ADMIN$
Copying service file
Disconnecting ADMIN$
Connecting to IPC$

STEP 2: AUTHENTICATION - SUCCESSFUL

Opening pipe to service
Sending commands
Sending login credentials
Begin agent_msi_provision.bat processing.
Detected 32-bit platform.
Executing MSI installer.

C:\WINNT\TEMP>start /wait msiexec.exe /qn /l*v C:\WINNT\TEMP\ampmsi.log /i \\kbox.tbc.com\client\agent_provisioning\windows_platform\ampagent-5.4.5315-x86.msi HOST=kbox.tbc.com

C:\WINNT\TEMP>echo off
MSI Info: [ERROR_INSTALL_FAILURE] A fatal error occurred during installation.
K1000 Agent is not installed.
AMP is not connected.
'C:\WINNT\System32\reg' is not recognized as an internal or external command,
operable program or batch file.
KUID value not written by MSI installer.
End agent_msi_provision.bat processing.
Removing service (Exit code: 0)
Connecting to ADMIN$
Deleting service file
Disconnecting ADMIN$

STEP 3: PUSH SCRIPT\PROVISIONING - FAILED

[05/16/13 02:44:33 PM] End of remote communications.
[05/16/13 02:44:33 PM] End provisioning run.
 
Answer Summary:
From the release notes for 5.4. Deprecated features Support for managed machines running the following operating systems has been deprecated in this release: • RHEL 3 • Microsoft Windows 2000 You cannot install Agent version 5.4 on machines that run these operating systems. However, you can install Agent version 5.3 on these machines manually.
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Community Chosen Answer

5

Is the 5.4 agent compatible with 2000? I thought it was just the 5.3?

Answered 05/16/2013 by: dugullett
Red Belt

  • W2k is not supported with 5.4, this is correct.
    See Release notes
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Answers

1

go to https://www.kace.com/support/Customer/downloads

go to the k1000 release archive and scroll down to 5.3.53177 folder

Answered 05/16/2013 by: SMal.tmcc
Red Belt

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1

Thank you for your quick assistance.  Now Im waiting for Customer support credentials. 

Answered 05/16/2013 by: sbanks
Senior Yellow Belt

  • No problem. For future reference if you could post you replies in the comments instead of a new answer every time. It makes things easier for other who reference this in the future.
  • Will do. Thanks again.
  • You can also ask the support, while they create your credentials to download the needed file.
    I do it regulary ;)
    But I _REALLY_ suggest to throw W2k away as it is no more patched and there are security holes which can compromise the full company.
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0

I havent been able to find that out yet.  Ive looked in the admin guide and it says it works on windows 2000..  but it doesnt say what version of the agent or how to prep the pc. (like it does for XP  ie simple file sharing off...)

Answered 05/16/2013 by: sbanks
Senior Yellow Belt

  • From the release notes for 5.4.

    Deprecated features
    Support for managed machines running the following operating systems has been deprecated in this release:
    • RHEL 3
    • Microsoft Windows 2000
    You cannot install Agent version 5.4 on machines that run these operating systems. However, you can install
    Agent version 5.3 on these machines manually.
  • When you get the 5.3 agent, you will need to create a label to exclude the Win2k systems from agent updates: http://www.itninja.com/blog/view/k1000-5-4-agent-will-not-install-on-windows-2000-or-rhel-3
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0

Thank you,

The most current matrix I could fine in the Kace kb was for agent version 5.1.

Do you have any idea where or if I can find 5.3.

 

Answered 05/16/2013 by: sbanks
Senior Yellow Belt

  • https://www.kace.com/support/Customer/downloads/K1000-archive
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