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We have different queues set up for different departments in Service Desk Tickets. We are having an issue with a report that is pulling people from another quene into report. How do I correct this?

K1000 Management

We have different queues set up for different departments in Service Desk Tickets.  We are having an issue with a report that is pulling people from another quene into report.  How do I correct this?


Asked 7 years ago 333 views
2 Comments   [ + ] Show comments
  • can you post the script of the report? - Druis 7 years ago
  • Do you know the "Queue ID" of your queues? If not, run this query:
    select NAME, ID from HD_QUEUE - JasonEgg 7 years ago

Answers (1)

Posted by: Hobbsy 7 years ago
Red Belt
0

Just make sure that within the Where statement for your report SQL it defines the Queue ID that is correct for the queue you wish to report on

Posted by:

amholland White Belt
Ninja since: 7 years ago

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