Is it possible to change the HD Open Date once a ticket is created or upon creation?

We may get tickets in thru a phone call and may not enter them until a day or so later. The only thing Kace does it know the date it was opened.

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I don't think you can change the created date or modified date but someone else might be able to chim in on that part.


If not, you can create a custom field that only you and your techs can see. Something like "Date Requested" and make it a date field. So if it was opened , the create date is what it is but the "date requested" would be the actual date they requested help and work was done. 

Answered 04/10/2013 by: nshah
Red Belt

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Ok that might be the best way to do it just a custom field. Thanks

Answered 04/11/2013 by: klthomas01
Second Degree Blue Belt

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