Hello -

I am trying to collect a User State from an XP host running under VM Workstation.

I can view (sometimes) the profiles, but when I click on the profile I want to capture and click next, I get errors which I have attached to this post.

I have made sure everything that KACE recommends is properly set and am still not able to collect. Intrestingly enought, we are also a K1000 shop and I am not able to deploy the client agent to this host either and get a similar message.

Also, the XP host was built from a scripted install from the K2000, then configured and updated, sysprep'd, captured deployment image and have redeployed to two different VM Workstations with the same result.

Anyone know what gives?
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Since I can only upload 1 image, here is the text of my second error:

Start USMT Log
[Sat, Aug 27 2011 09:57:23 PDT] Running scanstate.exe
Scanstate log not available due to some unknown error.
End USMT Log

I just love informative errors like these! [:@]
Answered 08/27/2011 by: tbelongie
Yellow Belt

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Hi tebelongie,

The account you are trying to capture the user account from, Is it the domain account or the local system account?

You can only capture using a local account to the machine in XP..

Which version of USMT are you using?
Answered 08/30/2011 by: Troy_Grey
Senior Yellow Belt

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Gotta love descriptive errors from Microsoft :)

The agent issue leads me to believe something's not configured on that machine for remote access.
Simple file sharing should be off; File & Print sharing on; Firewall exceptions for port 139 & 445- File & Print sharing; and on Win7 UAC off. This could also account for the USMT scan failure. Also ensure that the admin share is not disabled by policy or anything like that.

Since they are VM's- also check the networking to and from the appliances and ensure they are reachable (Not in NAT, Host-only, or something).

Also please verify that you are on K2000 v3.3.
Answered 08/31/2011 by: cblake
Red Belt

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