I've been searching the forum looking for an example of a ticket rule to delete a ticket. Yeah I know it sounds crazy but I want a rule that deletes a ticket if the submitter leaves the category as the default. (in our case the default is "Please choose one...")

Has anyone created a rule like this before?
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This is possible, but very dangerous. If the rule isn't perfectly designed, you could accidentally have tickets deleted - once a ticket is deleted it is gone for good. Why not just kick an email back to them to tell them the ticket is missing a category and will not be worked until they choose a proper category?
Answered 01/10/2011 by: airwolf
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I know it's dangerous but it's a path we have chosen to follow. I already had an email that notified the submitter of their error but too many tickets were still categorized incorrectly.

So any help in creating this rule would be appreciated. Alerting them via email is the easy part. The part of the rule I could use help with is how to delete the ticket.
I know the queue has to have "Allow ticket deletion" checked.

BTW - congratulations on making AppDeploy All Star. I was at the Konference when they announced it.
Answered 01/10/2011 by: rlueders
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rlueders- I'm not your ticket rule expert by any stretch of the imagination, but think of what happens if/when a category gets deleted (they will over time); All tickets for that category get reassigned to the default, which in this case would delete potentially useful or valid tix. I think a safer option would be to close the ticket and reassign it's priority/status/category to "Miscategorized" or similar and respond to the user with the notification that they must open tickets properly. You could then have reports and such ignore those types of tickets. I have full confidence that someone much more adept at ticket rules will help soon though :)
Answered 01/10/2011 by: cblake
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Well after the warnings from members here we decided not to have a ticket rule delete tickets automatically.
Thanks for those who responded
Answered 01/15/2011 by: rlueders
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