Using LDAP labels in service desk queue preferences
Ideally, It would make the most sense for me to use LDAP labels to identify members of these categories:
- Ticket Owners By Label:
- Restrict Approvers By Label:
But it doesn't seem to work. If I use LDAP_IT, I cannot set the default queue owner, but if I use a simple label I created and applied to our IT group members, it works fine. Is this as designed, or am I doing something wrong?