I am trying to set up our service desk in our K1000 appliance. When I email a support request, I recieve a reply that a service ticket was created along with an address to view my ticket. When I reach the portal I cannot log in to view my ticket.

I was able to bring all the users in through LDAP but any user I've tried cannot log in. Can you tell me what I'm doing wrong.



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Under LDAP Authorization, I didn't have the correct LDAP server at the top of the order. I'm able to log in\to portal and tickets now.


Answered 10/04/2012 by: DBaldarelli
Senior White Belt

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