Users unable to log into WEB portal to view ticket
I am trying to set up our service desk in our K1000 appliance. When I email a support request, I recieve a reply that a service ticket was created along with an address to view my ticket. When I reach the portal I cannot log in to view my ticket.
I was able to bring all the users in through LDAP but any user I've tried cannot log in. Can you tell me what I'm doing wrong.
Thanks,
David
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Posted by:
DBaldarelli
11 years ago
Under LDAP Authorization, I didn't have the correct LDAP server at the top of the order. I'm able to log in\to portal and tickets now.
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Mark your question as answered so you get the points for it. - jknox 11 years ago