After sucessfully completing an LDAP import of our users I can only view the first 150 users on the Users Tab. It states that it's showing 1-150 of 242 users but if I click the [Next] or [Last] links the next page shows no additional users. If I click the Roles tab and click the Login Not Allowed role I can see and access all of the remaining users. I've search this site as well as Google searches and cannot find a solution. I have also rebooted the server to no avail. 

Does anyone have an idea how to resolve this?

Thank you!
Chris Abbott 

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  • You might need to contact support for an issue like this.
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I just contacted support for the same issue.  I noticed that there was an extra statement beign added to the URL whenever you try to click to a different page.  My response from Kace support was this:

Hello Kurtis,

Engineering is aware of the bug that you have ran into. This was a side affect of the 5.5.90548 patch that came out recently. The bug is not present in version 6.0 but there is currently no workaround or fix for the issue on 5.5.90548. Version 6.0 is supposed to be out next week and as early as Monday or Tuesday. Please let us know if you need anything else or if you have further questions. Thanks!





HOWEVER since we are not jumping into 6.0 right away, i had to come up with a fix, and I did.  This fix though is dependent on you having the jquery plugin activated with your Kbox through KACE professional Services.  Since I have this activated and very tiny experience with jquery/javascript, I was able to write a tiny script that removes that extra URL and my user page functions perfectly.

Here is the contents of the jquery script if you DO have access to it:

 var $j = jQuery.noConflict();

this.href = this.href.replace('SEARCH_SELECTION=&LABEL_ID=&', '');


Either way:  You either upgrade to 6.0 to fix it, work through it with jquery, or live with it is the response I essentially got :)


Answered 05/09/2014 by: Wildwolfay
Red Belt

  • Since your jquery script works, I wonder why Dell won't update the code for 5.5.
    • I believe the new focus is on 6.0.
      When I was on an old version before 5.5 (5.3) the best support answer I got was "move to 5.4 or 5.5"

      Oh well :)
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