When an end user logs into the User Portal and looks at their ticket list, they only see tickets that were put in through a ticket queue. If they put in any tickets through a process, those do not show in the ticket view. Is there any way around this or a setting that I am missing? This is really holding up full implimentation of KACE in our organization.
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Hi,

they should be able to see the parent ticket they opened and from there be able to see the child tickets from within but not the actual child tickets themselves.
Answered 12/09/2011 by: nshah
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They'd only see the tickets they were a submitter or owner on, as Niraj said. If a tech (Owner) logged in to the user portal they would see all tickets in Queues they were an owner in. Hope that helps.
Answered 12/09/2011 by: cblake
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They only see those process tickets if I make the ticket queue the process is created from is visible for all submitters, which defeats the purpose of having the process set up in the first place.
Answered 12/13/2011 by: sdnbtech1
Fourth Degree Green Belt

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We got around this by using custom ticket rules to create child tickets instead of using the process system

Answered 03/08/2013 by: sdnbtech1
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