Is anyone using a different application for Help desk and KBOX for inventory/asset management and incident remediation?

Matt
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Working on that now, we had the kbox ticketing barely implemented, then the powers that be decided to go with Footprints for our developers, thus forcing us to use it. Footprints is digging into the kbox database to pull information out. Can't write anything to the kbox though.
Answered 09/14/2009 by: lindsamw
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Thanks for the info. I think we'll just be looking for a one way pull so that might be good enough for us.

matt
Answered 10/07/2009 by: msandona
Senior Yellow Belt

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Just some more info for you, as our project has moved further along. The footprints page for a ticket actually has a link to the customers PC on the KBOX (if you right click a computer inventory link, you can get relevant info, rather than just http://kbox/admin page.)
Answered 10/07/2009 by: lindsamw
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Very nice. Thank you for the info. I'm sure i'll have more questions as we move deeper in to the project.
Answered 10/08/2009 by: msandona
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Hi folks,

There was a comment at the user's conference in this regard. Using ODBC to read the data in the KBOX, and using email messages to update ticket status. That sounded like an attempt to do a two way integration. Some folks there were talking about providing a user front end through SharePoint. All rumor and inuendo, but maybe this helps?

Best,

Rich
Answered 11/14/2009 by: MACSnow
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Matt- as Rich said- ODBC is your best bet since you're only wanting to pull info. You can find more info on ODBC setup at
Access the KBOX via ODBC

http://www.kace.com/support/customer/faq/index.php?action=artikel&cat=9&id=9&artlang=en
Answered 11/15/2009 by: cblake
Red Belt

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