Hi all,

Application is upgrading the older version when i am trying to upgradte it thru SMS. but upgrade is not working for me if i m tring to upgrade it via ACtive directory.

Any idea what is happening
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Make sure to install the upgrade the same as the previous version meaning; per-user or machine.
Answered 08/20/2008 by: AngelD
Red Belt

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Both the installation are per machine installation
Answered 08/20/2008 by: packengg
Orange Belt

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Enable the Windows Installer Logging policy (voicewarmupx) on the computer you are deploying to and check the verbose log (under C:\windows\temp).
Answered 08/20/2008 by: AngelD
Red Belt

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MSI (s) (60:2C) [15:51:07:008]: Skipping action: UnregisterRemoteMPS (condition is false)
MSI (s) (60:2C) [15:51:07:008]: Doing action: RemoveExistingProducts
Action ended 15:51:07: MoveLrouteFile. Return value 1.
MSI (s) (60:2C) [15:51:07:023]: Transforming table Upgrade.
Action start 15:51:07: RemoveExistingProducts.
MSI (s) (60:80) [15:51:07:023]: Resetting cached policy values
MSI (s) (60:80) [15:51:07:023]: Machine policy value 'Debug' is 0
MSI (s) (60:80) [15:51:07:023]: ******* RunEngine:
******* Product: {18D6DCEF-5BB6-4994-BC38-C34534137245}
******* Action:
******* CommandLine: **********
MSI (s) (60:80) [15:51:07:180]: End dialog not enabled
MSI (s) (60:80) [15:51:07:195]: Original package ==> C:\WINDOWS\Installer\a1cba.msi
MSI (s) (60:80) [15:51:07:195]: Package we're running from ==> C:\WINDOWS\Installer\a1cba.msi
MSI (s) (60:80) [15:51:07:242]: APPCOMPAT: looking for appcompat database entry with ProductCode '{18D6DCEF-5BB6-4994-BC38-C34534137245}'.
MSI (s) (60:80) [15:51:07:242]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (60:80) [15:51:07:289]: Machine policy value 'DisablePatch' is 0
MSI (s) (60:80) [15:51:07:289]: Machine policy value 'AllowLockdownPatch' is 0
MSI (s) (60:80) [15:51:07:289]: Machine policy value 'DisableLUAPatching' is 0
MSI (s) (60:80) [15:51:07:289]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (s) (60:80) [15:51:07:289]: Looking for file transform: C:\WINDOWS\Installer\{18D6DCEF-5BB6-4994-BC38-C34534137245}\FidelityInformationServices_ACBSClient_5.3.208.769_B1.0_Combined.mst
MSI (s) (60:80) [15:51:07:461]: File will have security applied from OpCode.
MSI (s) (60:80) [15:51:07:508]: Original transform ==> C:\WINDOWS\Installer\{18D6DCEF-5BB6-4994-BC38-C34534137245}\FidelityInformationServices_ACBSClient_5.3.208.769_B1.0_Combined.mst
MSI (s) (60:80) [15:51:07:508]: Transform we're running from ==> C:\WINDOWS\Installer\1231e.mst
MSI (s) (60:80) [15:51:07:508]: SOFTWARE RESTRICTION POLICY: Verifying transform --> 'C:\WINDOWS\Installer\{18D6DCEF-5BB6-4994-BC38-C34534137245}\FidelityInformationServices_ACBSClient_5.3.208.769_B1.0_Combined.mst' against software restriction policy
MSI (s) (60:80) [15:51:07:508]: Note: 1: 2262 2: DigitalSignature 3: -2147287038
MSI (s) (60:80) [15:51:07:508]: SOFTWARE RESTRICTION POLICY: C:\WINDOWS\Installer\{18D6DCEF-5BB6-4994-BC38-C34534137245}\FidelityInformationServices_ACBSClient_5.3.208.769_B1.0_Combined.mst is not digitally signed
MSI (s) (60:80) [15:51:07:508]: SOFTWARE RESTRICTION POLICY: C:\WINDOWS\Installer\{18D6DCEF-5BB6-4994-BC38-C34534137245}\FidelityInformationServices_ACBSClient_5.3.208.769_B1.0_Combined.mst is permitted to run at the 'unrestricted' authorization level.
MSI (s) (60:80) [15:51:07:508]: Validating transform 'C:\WINDOWS\Installer\1231e.mst' with validation bits 0
MSI (s) (60:80) [15:51:07:508]: Transform 'C:\WINDOWS\Installer\1231e.mst' is valid.
MSI (s) (60:80) [15:51:07:508]: Note: 1: 2262 2: Patch 3: -2147287038
MSI (s) (60:80) [15:51:07:508]: Note: 1: 2262 2: PatchPackage 3: -2147287038
MSI (s) (60:80) [15:51:07:523]: Note: 1: 2262 2: _Tables 3: -2147287038
MSI (s) (60:80) [15:51:07:523]: Note: 1: 2262 2: _Columns 3: -2147287038
MSI (s) (60:80) [15:51:07:695]: Note: 1: 2262 2: PatchPackage 3: -2147287038
MSI (s) (60:80) [15:51:07:695]: Note: 1: 2262 2: Patch 3: -2147287038
MSI (s) (60:80) [15:51:07:711]: TRANSFORM: 'PatchPackage' table is missing or empty. No pre-transform fixup necessary.
MSI (s) (60:80) [15:51:07:711]: TRANSFORM: Applying regular transform to database.
MSI (s) (60:80) [15:51:07:711]: Note: 1: 2262 2: _Tables 3: -2147287038
MSI (s) (60:80) [15:51:07:711]: Note: 1: 2262 2: _Columns 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: ActionText 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: Condition 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: AdvtUISequence 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: AppId 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: BBControl 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: Billboard 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: BindImage 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: CCPSearch 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: CheckBox 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: Class 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: ComboBox 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: CompLocator 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: Complus 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: Control 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: Dialog 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: ModuleExclusion 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: DrLocator 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: DuplicateFile 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: Environment 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: ModuleDependency 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: ModuleSignature 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: EventMapping 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: Extension 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: MIME 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: FileSFPCatalog 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: SFPCatalog 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: Font 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: IniLocator 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: IsolatedComponent 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: ListBox 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: ListView 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: ModuleComponents 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: MoveFile 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: MsiAssembly 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: MsiAssemblyName 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: MsiDigitalCertificate 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: MsiDigitalSignature 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: ODBCAttribute 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: ODBCDriver 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: ODBCDataSource 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: ODBCSourceAttribute 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: ODBCTranslator 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: Patch 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: PatchPackage 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: PublishComponent 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: RadioButton 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: RemoveIniFile 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: RemoveRegistry 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: ReserveCost 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: SelfReg 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: ServiceControl 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: ServiceInstall 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: TextStyle 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: TypeLib 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: UIText 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: Verb 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: ISDFLInfo 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: ISSelfReg 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: HelpFile 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: HelpFileToNamespace 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: HelpFilter 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: HelpFilterToNamespace 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: HelpPlugin 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: HelpNamespace 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: ISObjectProperty 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: _MsiPatchTransformView 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: #_BaselineCost 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: #_BaselineFile 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: #_BaselineData 3: -2147287038
MSI (s) (60:80) [15:51:07:727]: Note: 1: 2262 2: #_PatchCache 3: -2147287038
MSI (s) (60:80) [15:51:07:742]: APPCOMPAT: looking for appcompat database entry with ProductCode '{18D6DCEF-5BB6-4994-BC38-C34534137245}'.
MSI (s) (60:80) [15:51:07:742]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (60:80) [15:51:07:742]: Transforms are not secure.
MSI (s) (60:80) [15:51:07:742]: Transforming table Property.
MSI (s) (60:80) [15:51:07:758]: Command Line: UPGRADINGPRODUCTCODE={25F2E9AB-ABCC-4C80-AE16-4F6467F03227} REMOVE=ALL
MSI (s) (60:80) [15:51:07:758]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{51B5CC1F-277A-41B2-AC9D-0D0469920B3C}'.
MSI (s) (60:80) [15:51:07:758]: PROPERTY CHANGE: Adding TRANSFORMS property. Its value is 'C:\WINDOWS\Installer\{18D6DCEF-5BB6-4994-BC38-C34534137245}\FidelityInformationServices_ACBSClient_5.3.208.769_B1.0_Combined.mst'.
MSI (s) (60:80) [15:51:07:758]: Product Code passed to Engine.Initialize: '{18D6DCEF-5BB6-4994-BC38-C34534137245}'
MSI (s) (60:80) [15:51:07:758]: Product Code from property table before transforms: '{18D6DCEF-5BB6-4994-BC38-C34534137245}'
MSI (s) (60:80) [15:51:07:758]: Product Code from property table after transforms: '{18D6DCEF-5BB6-4994-BC38-C34534137245}'
MSI (s) (60:80) [15:51:07:758]: Product registered: entering maintenance mode
MSI (s) (60:80) [15:51:07:758]: PROPERTY CHANGE: Adding ProductState property. Its value is '5'.
MSI (s) (60:80) [15:51:07:758]: PROPERTY CHANGE: Adding ProductToBeRegistered property. Its value is '1'.
MSI (s) (60:80) [15:51:07:758]: Package name retrieved from configuration data: 'FidelityInformationServices_ACBSClient_5.3.208.769_B1.0.msi'
MSI (s) (60:80) [15:51:07:758]: Determined that existing product (either this product or the product being upgraded with a patch) is installed per-machine.
MSI (s) (60:80) [15:51:07:758]: Note: 1: 2729
MSI (s) (60:80) [15:51:07:773]: Note: 1: 2729
MSI (s) (60:80) [15:51:07:773]: PROPERTY CHANGE: Adding IsAdminPackage property. Its value is '1'.
MSI (s) (60:80) [15:51:07:773]: PROPERTY CHANGE: Adding ALLUSERS property. Its value is '1'.
MSI (s) (60:80) [15:51:07:773]: Machine policy value 'DisableMsi' is 0
MSI (s) (60:80) [15:51:07:773]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (60:80) [15:51:07:773]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (60:80) [15:51:07:773]: Product {18D6DCEF-5BB6-4994-BC38-C34534137245} is admin assigned: LocalSystem owns the publish key.
MSI (s) (60:80) [15:51:07:773]: Product {18D6DCEF-5BB6-4994-BC38-C34534137245} is managed.
MSI (s) (60:80) [15:51:07:773]: Running product '{18D6DCEF-5BB6-4994-BC38-C34534137245}' with elevated privileges: Product is assigned.
MSI (s) (60:80) [15:51:07:773]: PROPERTY CHANGE: Adding UPGRADINGPRODUCTCODE property. Its value is '{25F2E9AB-ABCC-4C80-AE16-4F6467F03227}'.
MSI (s) (60:80) [15:51:07:773]: PROPERTY CHANGE: Adding REMOVE property. Its value is 'ALL'.
MSI (s) (60:80) [15:51:07:773]: TRANSFORMS property is now: C:\WINDOWS\Installer\{18D6DCEF-5BB6-4994-BC38-C34534137245}\FidelityInformationServices_ACBSClient_5.3.208.769_B1.0_Combined.mst
MSI (s) (60:80) [15:51:07:773]: PROPERTY CHANGE: Adding PRODUCTLANGUAGE property. Its value is '1033'.
MSI (s) (60:80) [15:51:07:773]: PROPERTY CHANGE: Deleting SourcedirProduct property. Its current value is '{3390395D-C324-4C71-AF87-3C60A8FA3A37}'.
MSI (s) (60:80) [15:51:07:773]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
MSI (s) (60:80) [15:51:07:789]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Application Data
MSI (s) (60:80) [15:51:07:789]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Favorites
MSI (s) (60:80) [15:51:07:789]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\NetHood
MSI (s) (60:80) [15:51:07:805]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\My Documents
MSI (s) (60:80) [15:51:07:805]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\PrintHood
MSI (s) (60:80) [15:51:07:805]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Recent
MSI (s) (60:80) [15:51:07:805]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\SendTo
MSI (s) (60:80) [15:51:07:805]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Templates
MSI (s) (60:80) [15:51:07:805]: SHELL32::SHGetFolderPath returned: c:\Documents and Settings\All Users\Application Data
MSI (s) (60:80) [15:51:07:805]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data
MSI (s) (60:80) [15:51:07:805]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\My Documents\My Pictures
MSI (s) (60:80) [15:51:07:805]: SHELL32::SHGetFolderPath returned: c:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools
MSI (s) (60:80) [15:51:07:805]: SHELL32::SHGetFolderPath returned: c:\Documents and Settings\All Users\Start Menu\Programs\Startup
MSI (s) (60:80) [15:51:07:805]: SHELL32::SHGetFolderPath returned: c:\Documents and Settings\All Users\Start Menu\Programs
MSI (s) (60:80) [15:51:07:805]: SHELL32::SHGetFolderPath returned: c:\Documents and Settings\All Users\Start Menu
MSI (s) (60:80) [15:51:07:805]: SHELL32::SHGetFolderPath returned: c:\Documents and Settings\All Users\Desktop
MSI (s) (60:80) [15:51:07:805]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Start Menu\Programs\Administrative Tools
MSI (s) (60:80) [15:51:07:820]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Start Menu\Programs\Startup
MSI (s) (60:80) [15:51:07:820]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Start Menu\Programs
MSI (s) (60:80) [15:51:07:820]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Start Menu
MSI (s) (60:80) [15:51:07:820]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Desktop
MSI (s) (60:80) [15:51:07:820]: SHELL32::SHGetFolderPath returned: c:\Documents and Settings\All Users\Templates
MSI (s) (60:80) [15:51:07:820]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts
MSI (s) (60:80) [15:51:07:820]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (s) (60:80) [15:51:07:820]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (s) (60:80) [15:51:07:820]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (60:80) [15:51:07:820]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'RBoS Corporate Banking & Financial Markets'.
MSI (s) (60:80) [15:51:07:820]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (60:80) [15:51:07:820]: PROPERTY CHANGE: Adding COMPANYNAME property. Its value is 'RBoS CBFM'.
MSI (s) (60:80) [15:51:07:820]: PROPERTY CHANGE: Adding Installed property. Its value is '2006/05/22 15:48:08'.
MSI (s) (60:80) [15:51:07:820]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\WINDOWS\Installer\a1cba.msi'.
MSI (s) (60:80) [15:51:07:820]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\WINDOWS\Installer\a1cba.msi'.
MSI (s) (60:80) [15:51:07:820]: Note: 1: 2262 2: PatchPackage 3: -2147287038
MSI (s) (60:80) [15:51:07:836]: Transforming table Media.
MSI (s) (60:80) [15:51:07:836]: Machine policy value 'DisableRollback' is 0
MSI (s) (60:80) [15:51:07:836]: User policy value 'DisableRollback' is 0
MSI (s) (60:80) [15:51:07:836]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'.
MSI (s) (60:80) [15:51:07:836]: PROPERTY CHANGE: Adding Preselected property. Its value is '1'.
MSI (s) (60:80) [15:51:07:836]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (s) (60:80) [15:51:07:836]: Doing action: INSTALL
MSI (s) (60:80) [15:51:07:836]: Running ExecuteSequence
MSI (s) (60:80) [15:51:07:852]: Transforming table InstallExecuteSequence.
MSI (s) (60:80) [15:51:07:852]: Doing action: NetHoodFolder.33270516_32C6_486B_80BE_F9257F6036EA


EDIT: Use the CODE tag next time!
Answered 08/20/2008 by: packengg
Orange Belt

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0
MSI (s) (60:80) [15:51:48:609]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\LANSA\\OPEN,,BinaryType=0)
MSI (s) (60:80) [15:51:48:609]: Executing op: RegRemoveValue(Name=SessionLimit,Value=#20,)
MSI (s) (60:80) [15:51:48:609]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\LANSA\\OPEN 3: 87
MSI (s) (60:80) [15:51:48:609]: Product: FidelityInformationServices_ACBSClient_5.3.208.769_B1.0 -- Error 1402.Could not open key: HKEY_LOCAL_MACHINE\SOFTWARE\LANSA\\OPEN. System error 87. Verify that you have sufficient access to that key, or contact your support personnel.
Error 1402.Could not open key: HKEY_LOCAL_MACHINE\SOFTWARE\LANSA\\OPEN. System error 87. Verify that you have sufficient access to that key, or contact your support personnel.
MSI (s) (60:80) [15:51:48:625]: User policy value 'DisableRollback' is 0
MSI (s) (60:80) [15:51:48:625]: Machine policy value 'DisableRollback' is 0
MSI (s) (60:80) [15:51:48:625]: Executing op: Header(Signature=1397708873,Version=301,Timestamp=957644405,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (60:80) [15:51:48:625]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (60:80) [15:51:48:625]: Executing op: DialogInfo(Type=1,Argument=FidelityInformationServices_ACBSClient_5.3.208.769_B1.0)
MSI (s) (60:80) [15:51:48:625]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
Action ended 15:51:48: InstallFinalize. Return value 3.
Answered 08/20/2008 by: packengg
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Seems there is a permission problem for the HKLM\SOFTWARE\LANSA\\OPEN key where the SessionLimit entry is located and that is way a rollback occurs.
Answered 08/20/2008 by: AngelD
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But modify permission is goven to "HKLM\SOFTWARE\LANSA" in both new and older version
Answered 08/20/2008 by: packengg
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Are you perhaps using the LockPermissions table?
Just as a test can you instead of upgrading perform a removal (uninstall) of the "old" package from active directory?
Answered 08/20/2008 by: AngelD
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The previous version is an sms job only. and the new version can be installed via active directory as well as sms.

When we are trying to upgrade it thru sms every thing ios going well.

But if i try to upgrade it thru active directory both the application remains on the build simultaneously.
Answered 08/22/2008 by: packengg
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below is the message form the log


Action start 07:56:20: LaunchConditions.
MSI (s) (CC:C8) [07:56:20:115]: Product: FidelityInformationServices_ACBSClient_5.3.208.769_B1.0 -- The display resolution of this computer must be 1024 x 768 or higher to successfully install the FidelityInformationServices_ACBSClient_5.3.208.769_B1.0. Currently, the resolution is set to 640 x 480. Please change the computer's resolution and run the installation again.
The display resolution of this computer must be 1024 x 768 or higher to successfully install the FidelityInformationServices_ACBSClient_5.3.208.769_B1.0. Currently, the resolution is set to 640 x 480. Please change the computer's resolution and run the installation again.
(s) (CC:C8) [07:56:20:131]: Transforming table InstallExecuteSequence.
MSI (s) (CC:C8) [07:56:20:131]: Doing action: ISCleanUpFatalExit
Action ended 07:56:20: LaunchConditions. Return value 3
Answered 08/22/2008 by: packengg
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i had removed the launch condition form my package but it was present in the package which is live now
Answered 08/22/2008 by: packengg
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So is the permission problem gone now?

Regarding your last post; does the clients really use that low resolution?
If the previous package is already installed and while upgrade the launch condition is preventing removal of the previous version due to missing condition on the launch condition then you need to update the cached MSI (previous) to prevent it from being executed during uninstall or ever prior to upgrade.
Answered 08/22/2008 by: AngelD
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how can i upgrade the cached msi on 700 computers ...
please tell me the way
Answered 08/23/2008 by: packengg
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You could run something like this to update the cached MSI through SMS or your preferred choice:


Option Explicit
On Error Resume Next

Dim ProductCode : ProductCode = "{18D6DCEF-5BB6-4994-BC38-C34534137245}"

Const msiOpenDatabaseModeDirect = 2
Const msiInstallStateDefault = 5

Dim ProductState, Installer, Database, InstallSource, query

Set Installer = Nothing : Set Installer = CreateObject("WindowsInstaller.Installer")

'// do not proceed if product is not installed
ProductState = Installer.ProductState(ProductCode)
If ProductState <> msiInstallStateDefault Then WScript.Quit

InstallSource = Installer.ProductInfo(ProductCode, "LocalPackage")
Set Database = Installer.OpenDatabase(InstallSource, msiOpenDatabaseModeDirect)

query = "UPDATE `InstallExecuteSequence` SET `Condition`='NOT Installed' WHERE `Action`='LaunchConditions'"
Database.OpenView(query).Execute
Database.Commit

Set Database = Nothing
Set Installer = Nothing

WScript.Quit(0)
Answered 08/23/2008 by: AngelD
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