Update Category on Ticket Creation Based on Recipient Email
I was looking to take the creation of tickets via email another step by also updating the Category based on the mailbox the email was sent to. I know we can create an email address that auto creates a ticket in KACE, for example the email is called CreateSetup@abc.com and when an individual sends an email to this email address to auto-create a ticket as well as update the category to "Setup". The queue currently being used for other categories as well; therefore the rule to only update the category when it was sent to CreateSetup@abc.com only.
I was hoping to update via recipient but I know you can do this with @category in the body of the email. Any guidance and/or suggestions would be great. Thank you in advance!
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