Hi,
This is a test situation and once working I will want to install and uninstall other applications using GPO. I have tried it on two target PCs, one physical and one virtual, both react in the same way with similar entries in the event log.

I am trying to distribute Adobe Reader X using GPO. The deployment works as expected so no problems there.
The problem is uninstalling it. The GPO side of things appears to be working as the AppState values in the registry change as expected and the following entries appear in the application log of the target PC:
<<
Information 31/01/2011 17:02:50 MsiInstaller 1042 None
Ending a Windows Installer transaction: {ac76ba86-7ad7-1033-7b44-aa0000000001}. Client Process Id: 1004.

Information 31/01/2011 17:00:54 MsiInstaller 1040 None
Beginning a Windows Installer transaction: {ac76ba86-7ad7-1033-7b44-aa0000000001}. Client Process Id: 1004.

Information 31/01/2011 17:00:39 MsiInstaller 1042 None
Ending a Windows Installer transaction: {ac76ba86-7ad7-1033-7b44-aa0000000001}. Client Process Id: 1004.

Information 31/01/2011 17:00:39 MsiInstaller 1034 None
Windows Installer removed the product. Product Name: Adobe Reader X. Product Version: 10.0.0. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Removal success or error status: 0.

Information 31/01/2011 17:00:39 MsiInstaller 11724 None
Product: Adobe Reader X -- Removal completed successfully.

Information 31/01/2011 17:00:19 MsiInstaller 1040 None
Beginning a Windows Installer transaction: {ac76ba86-7ad7-1033-7b44-aa0000000001}. Client Process Id: 1004.
>>

Despite the log reports stating Adobe Reader X has been uninstalled the application is still there, has icons where one would expect icons, is listed in Programs and Features, and can be used. So what is going on?
1) Can anyone tell me why the application is not being uninstalled?
2) Is it an Adobe thing or can I expect other applications to act in the same way?

Regards,
Tegglet
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Enable MSI logging. Log files will be deposited in %SystemRoot%\TEMP with randomly-named filenames prefixed with 'MSI' so you'll need to search for the relevant one. That log will provide much more informationas to what's going on.

Remember to disable logging when you're done.
Answered 02/01/2011 by: VBScab
Red Belt

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Thanks for your response. You were right about getting much more information, there’s reams of it!
I will need some help interpreting the file. There are references to uninstalling Adobe Reader but it is in the middle of a load of other stuff.
I have reduced the logging to options earpx but there is still an awful lot. I do not have the permissions for attaching a file and it seems too much to put in the body of the post. Is there somewhere I can email the file or maybe you could advise on reducing the options but still getting the relevant information.
Answered 02/01/2011 by: Tegglet
Yellow Belt

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