Hi ,

I am creating the uninstall package for Proventia Desktop 8.0.675.1870, Agentremove.exe is the utility which is used to uninstall the Application.But the problem here is,the proventia is password protected.so uninstallation is not happening ,it is displaying the message "Agent protection is ON contact your administrator to disable". RapApp.exe is causing this problem, we have stopped the service by "RapApp.exe" -ap <password>. after running this exe the service will stop and a pop-up will appear by saying "Proventia is disabled ".We need to click ok button then it will stop the service,i am not able to suppress this popup.please suggest me how to proceed and suppress the popup.

Thanks
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unlikely anyone here knows the answer to a vendor password protected installation problem. what does the vendor say?
Answered 01/01/2009 by: aogilmor
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I don't normally like the brute-force approach but if there really is no means to suppress that message box, why not just kill the process? I'd suggest a WMI-based script, rather than using, say, TaskKill or PSKill, because you can test whether or not the task was killed much more cleanly that way. There are many examples of process handling WMI scripts if you Google for them. Alternatively - and this is REALLY ugly - you could try using AutoIt (or similar) to automate the clicking of the OK button.
Answered 01/02/2009 by: VBScab
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WMI script is not working.It is killing the process.
Answered 01/05/2009 by: poojasri
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Presumably you mean that it's NOT killing the process. Does PSKill (part of the free SysInternals process toolkit) kill it? If so, you may have to resort to using that instead. Not pretty, but...
Answered 01/06/2009 by: VBScab
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Gee, I wonder what the vendor would say....
It always amazes me that developers will try all sorts of random BS rather than just visit a vendor web site, make a phone call or send an email. Some vendors are really crappy, but most would like to see their products deployed successfully. A fair number will have support docs that address known issues. But I've never worked with Proventia so I don't know. Has OP tried tech support? Maybe OP could report a bug and get it fixed, help others having the same problem.
Answered 01/06/2009 by: aogilmor
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Gee, I wonder what the vendor would say....Gee, Owen, now I have to make the magic incantation at you. Ready?

I
B
M

Therefore, the support dance goes like this: send email.....hold breath....and hold.....and hold....and hold....and....
Answered 01/06/2009 by: VBScab
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Gee, I thought the magic incantation was supposed to bring the deployment fairy :-)

Seriously though, I'm sure that IBM has a support web site with forums, support docs etc. That's the first place (not the last) the I would go....especially if I had some sort of password encoded install. I didn't see any indication the OP had pursued that route.
Answered 01/06/2009 by: aogilmor
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I didn't see any indication the OP had pursued that route. I didn't see you express any surprise at that scenario, either. LOL. 2009's turning out well so far, isn't it?
Answered 01/06/2009 by: VBScab
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poojasri,

I've just re-read your original post and realised you are calling "RapApp.exe" -ap <password>.

I've had some dealings a while ago with Black Ice (previous name for Proventia Desktop) and used "RapApp.exe" -aps <password>

I'm unable to find any documentation (I think you need to log onto the support area and I no longer have those details) as to what the "s" does in addition to "ap", but I know it did work correctly in my environment. I could guess at 'service' or 'silent' which may help with your pop-up message.

This command line did work for the answer to this post.

Hope this helps - please update thread after trying,

Thanks,

Dunnpy
Answered 01/06/2009 by: dunnpy
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Dunnpy,
Thanks a lot for your post.It worked silent by giving the command "RapApp.exe" -aps <password>.

Procedure to Uninstall Proventia if is password protected
1)Run RapApp.exe -aps <password>
2)Run AgentRemove.exe. it will uninstall Proventia .

Dunnpy thanks a lot for your timely help.

Poojasri
Answered 01/06/2009 by: poojasri
Senior Yellow Belt

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