Unassigned tickets
Hello all.
Ive been tasked with setting our KACE system up and over past 4 days have learnt a lot.
All seems to be ok, user interface is as we want it, but when a user logs a call it is automatically "unassigned" when i log i am unable to re-assign the tickets to anybody, there are 0 users to select.
Anybody have any ideas as to what i have not setup?
Ive been tasked with setting our KACE system up and over past 4 days have learnt a lot.
All seems to be ok, user interface is as we want it, but when a user logs a call it is automatically "unassigned" when i log i am unable to re-assign the tickets to anybody, there are 0 users to select.
Anybody have any ideas as to what i have not setup?
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Posted by:
GillySpy
12 years ago
You must have at least a couple of users in your system since you cannot sign in without them but:
- do users create themselves upon sign in (via ldap authentication) OR have you imported a bunch of users ahead of time. You should schedule an import nightly if using LDAP and do a one-time import to get started
- do you have a label which represents the group of users that can sign in? OR do you have the queues set to allow all users as submitters?
- do you have a label which represents the group of owners?
- Are the labels above LDAP -based labels or manual ones? If LDAP then you must have them sign in to be populated OR follow this FAQ (http://www.kace.com/support/kb/index.php?action=artikel&cat=7&id=1094&artlang=en)
Posted by:
dave1kelsey
12 years ago
Thanks i have now solved this.
I'd managed to miss about the section of applying the "default ticket owners" label to the necessary staff!
I'd managed to miss about the section of applying the "default ticket owners" label to the necessary staff!
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