Unable to log-in with sys admin into KACE 1100
I have a KACE 1100 physical appliance installed upgraded to the latest version. I activated organizational management using the corresponding license key. I configured LDAP authentication on the default org: works well. I enabled LDAP on a sub-org: login to the sub-org takes does not work, there is no error message. Apparently, i did something wrong with the LADP auth config on the sub-org. I rebooted the appliance. Now, I cannot login anymore with the "Admin" (sysadmin) account. When I put in Admin + its password on KACE's web interface, it takes 3 min, then I get "Access denied". I am totally sure of my password. I can still login with an Active Directory account into the default instance using LDAP authentication, but I cannot use the sysadmin account anymore. So it is not impossible to manage KACE correctly.
Does anyone knows how to "repair" the config. Maybe with console commands ?
Another option would be to resintall / factory reset the appliance. How can I do that from the command line on the console ? Can I use a DVD to completly resintall the physicall KACE appliance ?
Your help is very much appreciated
Community Chosen Answer
The log in is different at the system level versus the organization level. The system level is probably still set to the default which should be admin/admin. You should be able to access that at http://yourkboxname/systemui
If you can't log in with admin/admin at the systemui, you might be able to change it from the console. Log in with netdiag/netdiag and run the klogin_reset command.
If that doesn't work, you can enable SSH from the netdiag login by running startsshd. Download putty and KACE support can disable LDAP so that you can access the K1000.
You can reimage from a DVD, but that shouldn't be necessary.