Troubleshooting AMP Connection Problems
I'm trying to put in place some ways for us to troubleshoot agents that aren't connecting. We recently upgraded the K1000 to 5.5 and when I look in C:\Program Files\Dell\KACE I do not see the amp.conf. Is it stored in a different location or hidden now?
All the recommendations for troubleshooting include checking log files and the amp.conf file, but I don't see them. Any help?
Community Chosen Answer
Use this article: http://www.kace.com/support/resources/kb/article/troubleshooting-agents-that-are-not-checking-in-inventory
Enable debug and force a check-in or restart the system. The logs may tell you what's going on.
If amp.conf is wrong, you can run this to reset it: c:\program files (x86)\dell\kace\amptools.exe host=yourk1hostname.com