Hello, under K1000 General Settings, I've increased the timeout to 12 hours, but what we have noticed is that, after an hour or so, we are still ending up having to log back in again. Is this due to the KACE timeout not working correctly, or something else? What do you guys think is causing this?

I appreciate all the help we can get.


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Community Chosen Answer


Just saw the update here - mine started at some version of 5.1 (whatever the K1100 shipped with).  From there, I applied updates as follows:

5.2.38773 Consolidated 20110310
5.2.38773 Consolidated 20110607 v2
5.3 64-bit samba

If you need any further info, please advise.



Answered 06/15/2012 by: jverbosk
Red Belt

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What version of K1000 are you on?



'Dell KACE| Quality Assurance Group'

Answered 04/12/2012 by: AbhayR
Fifth Degree Black Belt

  • 5.3.53053 here.

  • Ours is v5.3.47927.
  • Yes, there seems to be an issue with session timeout from some upgrade path.

    It would be helpful if you can let us know from what previous versions were your K1000 upgraded to current version.

    'Dell KACE| Quality Assurance Group'
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Same for my K1000, for what it's worth.  Feels like a bug to me, but I'm wondering if it might be related to other users' sessions timing out causing everyone to be logged out.  Personally, I didn't notice this so much when I was the only one logging in.


Answered 04/12/2012 by: jverbosk
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We're on 5.3.53053 as well, only upgraded from the version immediately before this, which is what our virtual appliance was downloaded with.  I have the system set to an 8 hour timeout, but I'm still getting kicked out in what seems to be less than an hour.  Any updates on this?

Answered 09/24/2012 by: jorayek
Senior Yellow Belt

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Well i think it seems bug for KACE KBOX, i have been using kbox Kace 1000 since kbox 5.0 version and we have set session timeout to 1 hour but our session mostly timeout after 20 - 30 minutes.

Currently we are using KBOX KACE v5.3.53053

Answered 06/20/2012 by: merrymax
Senior Purple Belt

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