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Trend Micro reboot problem

  • aXz
    Blue Belt
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  • 10/07/2009
Hi,

When I deploy our virus protection (Trend Micro Officescan) it wants to restart. Wich is normal but when I have done that it tells me once more that I have to restart the computer and it dosent matter how many times I restart the computer this screen always pops up...!

I thought I could take a look in the MSI using Wise. But what should I look for? I have looked in the InstallUISequence table. But I cant find anything with a name restart or reboot.

Thanks
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It sounds like the package is triggering the first reboot but failing to clear whatever mechanism it used to do that.

- What does the Event Log say?
- Use System Info to see what you have in the various Windows start-up locations.
Answered 10/07/2009 by: VBScab
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Humm okey... I did a workaround. I did a .cmd script-file that push out the antivirus program from the server when we install the computers with our OS-Image instead.

Thansk anyway for the reply.
Answered 10/12/2009 by: aXz
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Hi Friends,

Just asking... Is packaging Antiviruses a common practice? I have never had an opportunity to work on any of them. For some reason, I was under the impression that the AV is generally not packaged.

What do you guys think?
Answered 10/12/2009 by: India_Repackaging
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For some reason, I was under the impression that the AV is generally not packaged.


I.m.o. it's typically something that gets included in default deployment images. But there's always times when an update is needed and you don't want to restage your entire machine park.

On another note it's not something I'd ever REpackage (as in make installer from capture), but packaging or automating the install from useable source, why not...

PJ
Answered 10/12/2009 by: pjgeutjens
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I did a workaroundWhen the engine in your car starts making an unfamiliar noise, do you fit a new engine? Or do you find out where the noise is coming from and fix that? How are you ever going to learn if you are just going to kludge "solutions" in this way?
Answered 10/12/2009 by: VBScab
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