Total number of K1000 completed tickets for each month/year by Priority with average time to complete
I am looking to create a report that takes the total number of closed tickets for each month with year listed, by Priority and average time to complete.
I am also looking for the average time to complete each priority group, to see if we are on target with what our guidelines state. Example - High priorities are stated - resolved within 4 hours, Medium - resolved within 2 business days, Low = 5 business days. Critical - <1 hour
January 2014 - 7 Critical - Average time to complete: .75 hours
January 2014 - 75 High - Average time to complete - 3.5 hours, etc.