Is it possible to allow Users to see tickets in a Queue that they didn't create themselves (read-only access)?
I would like Users to have access to see what is going on in the Queue without being able to edit anything that isn't theirs.

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Unless you change their role access to allow a limited read-only role to the admin side of the KBOX then no. By default they can only see their tickets when they log into the user portal.
Answered 07/29/2011 by: nshah
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