Ticket rule to set the Submitter as the Approver
I can not seem to find any information on this and my ability to write custom SQL rules is lacking. What I would like is to have a custom rule that will automatically set the ticket Submitter as the Approver. The logic here being that once a technician feels the issue is resolved, the submitter can then verify this by approving the solution. Any help that can be offered would be greatly appreciated.